{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://lyrasis.aviaryplatform.com/iiif/x05x63d74w/manifest","type":"Manifest","label":{"en":["Safety and Security for the Performing Arts November 2025"]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/166/original/LYRASIS_Learning.png?1631557479","metadata":[{"label":{"en":["Date"]},"value":{"en":["2025-11-04"]}},{"label":{"en":["Language"]},"value":{"en":["English"]}},{"label":{"en":["Instructor"]},"value":{"en":["Emma Stuart"]}},{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003eWith the ever-changing nature of events, are you prepared for the unexpected? With audiences and Local Government agencies expecting more from you as an organizer, do you have plans in place to not only try and prevent, but also respond should any incident happen? Safety and Security are more important now than ever and more questions will be asked of you and what plans you have in place.\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eThis class will help event organizers and venues establish the key elements for prevention and responding to incidents of any shape or size. This class will provide a background of what happens when things don’t go as planned, and show that it doesn’t matter what size or type of event you have, the basic principles are the same. We will look at what you would do in certain scenarios, and how even small adjustments to your venue can keep your event safer.\u003c/p\u003e"]}}],"summary":{"en":["\u003cp\u003eWith the ever-changing nature of events, are you prepared for the unexpected? With audiences and Local Government agencies expecting more from you as an organizer, do you have plans in place to not only try and prevent, but also respond should any incident happen? Safety and Security are more important now than ever and more questions will be asked of you and what plans you have in place.\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eThis class will help event organizers and venues establish the key elements for prevention and responding to incidents of any shape or size. This class will provide a background of what happens when things don\u0026rsquo;t go as planned, and show that it doesn\u0026rsquo;t matter what size or type of event you have, the basic principles are the same. We will look at what you would do in certain scenarios, and how even small adjustments to your venue can keep your event safer.\u003c/p\u003e"]},"provider":[{"id":"https://lyrasis.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["LYRASIS"]},"homepage":[{"id":"https://lyrasis.aviaryplatform.com/","type":"Text","label":{"en":["LYRASIS"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/166/original/LYRASIS_Learning.png?1631557479","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/297/192/small/GMT20251104-190004_Recording_1470x956.mp4_1762874517.jpg?1762874518","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192","type":"Canvas","label":{"en":["Media File 1 of 1 - GMT20251104-190004_Recording_1470x956.mp4"]},"duration":4719.936,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/297/192/small/GMT20251104-190004_Recording_1470x956.mp4_1762874517.jpg?1762874518","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/content/1","type":"AnnotationPage","items":[{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-lyrasis.s3.wasabisys.com/collection_resource_files/resource_files/000/297/192/original/GMT20251104-190004_Recording_1470x956.mp4?1762874516","type":"Video","format":"video/mp4","duration":4719.936,"width":640,"height":360},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192","metadata":[]}]}],"annotations":[{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808","type":"AnnotationPage","label":{"en":["Transcript [Transcript]"]},"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the cycle of safety, um, and as we go through, you might recognize some of these, kind of, the terminology.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=361.0,369.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Uh, in relation to this cycle of safety. looking at how… where we can find further resources, some takeaways, and we'll move on to questions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=369.0,379.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This is a really, really huge topic. We have an hour and a quarter to kind of try and get through a lot, and then leave some time for questions at the end.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=379.0,387.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, but hopefully this gives you a good, kind of, initial understanding of where.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=387.0,392.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, I like to come through from as an external consultant, what I look for, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=392.0,398.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you've never had any issues, or you don't think they're applicable to you, this kind of is a good, um… gives you a good sense of things to start thinking about, and who to start engaging with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=398.0,407.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it, uh, absolutely doesn't give you all the answers that you need. Further, kind of, information and research is.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=407.0,414.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"key, which is why I provide a lot of the links to kind of where to get extra support.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=414.0,419.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, for your own, kind of, venues, your own events, and obviously, as we talked about before, every… every event and every.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=419.0,426.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"venue is so different, so making, kind of, this, um… kind of broad topics applicable to your own individual circumstance is really crucial.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=426.0,439.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So by the end of this course, you'll be able to understand the importance of knowing your audience, how you can assess your site and your venue, and what you can potentially do to make it safer.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=439.0,449.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Ensuring your staff have the information they need. working with your agency partners and neighbours.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=449.0,454.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If things do go wrong, not to panic and to use your existing protocols, and where to go for more information and support.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=454.0,461.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"As I mentioned before, please feel free to ask questions during the session. I'll try and keep an eye on the chat, but what I will do is, at the end, we have, kind of, 10 to 15 minutes to kind of go through any questions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=461.0,472.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and also I'm available online for as long as you need, should there be specific examples, uh, that you wish to discuss.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=472.0,482.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Sometimes we need to look at our events and our venues with fresh eyes, which is why safety is so important.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=482.0,487.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And when I talk about, kind of, safety and security.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=487.0,492.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we talk about everything that encompasses those kind of two… two topics.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=492.0,497.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what responsibility do we have as event owners, managers, and venue operators.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=497.0,502.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"in ensuring that both our staff and our. clientele, our ticket holders, our.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=502.0,509.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Our patrons are safe.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=509.0,514.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I've kind of split it into two, um… I've talked about safety, I've talked about security here, but for events and venues, there is a legal requirement.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=514.0,524.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"There's the element of trust for a lot of, um, your venues, they do tend to be in the heart of your community.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=524.0,532.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's a trust within the community that you are going to be able to keep them safe when they do come and attend your events.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=532.0,541.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"there's an obvious insurance requirement, you know, we pay premiums each year, um, there's an insurance requirement to keep people safe.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=541.0,549.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and from a… from a, uh, individual point of view, protecting both your staff and your patrons is key to maintaining.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=549.0,556.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a reputable venue and event which, uh, reputationally can live on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=556.0,563.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We know what happens when an incident does occur, uh, at a certain event or festival, that name gets tagged with, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=563.0,573.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the negative connotations of what's happened there. So what we try and do is not only keep those people safe, but we keep our own brand, our own venues.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=573.0,581.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and the legacy, especially for some of the, kind of, the older events and the older, uh, venues, safe.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=581.0,589.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And being at the heart of the community, being that importance of, kind of, that safe place.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=589.0,595.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, by having, uh, an instant or the perception.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=595.0,600.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that people that go in there won't be safe, um, means that you've lost that trust, but also kind of lost that local community feel.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=600.0,609.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, some of the elements I've kind of talked about within safety, and this absolutely isn't all of them, but it kind of… it gives you an indication.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=609.0,617.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Talking about things like weather, infrastructure, crowd management, training, equipment, medical and fire.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=617.0,625.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And when we talk about securities, it's… sometimes pretty obvious, but, um, not only are we protecting the audience and our staff, we're protecting the venue, the company, and the reputation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=625.0,635.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And that can include things like the actual building, fencing barriers, accreditation, cameras, metal detectors, alarms, stewarding, security, and police.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=635.0,645.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And as I mentioned before. This is all very scalable, depending on both the size of the event, what's happening in your community.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=645.0,654.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, from the smallest event to the largest. all of these are elements that, at some point, you may be thinking about, and that isn't necessarily.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=654.0,663.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, on an annual basis, this is when your programming changes, or something is happening locally. It's something that has to be consistently reviewed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=663.0,674.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"when things don't go to plan, um… Even the best lay plans don't work all the time. Things do go wrong. Outside influences cause issues or incidents.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=674.0,684.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I never like to panic people, that's not why I do as a job. I don't like to panic people, but I think it's really important for us to learn from when things don't go to plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=684.0,692.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you may look at some of the examples that I use on the next slide and think they may not be applicable, but if you see.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=692.0,699.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"there is common themes going throughout. And we'll touch on that once we go through the examples.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=699.0,707.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So here are some examples of events that didn't go as expected, um, despite, in some cases, birthday plans.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=707.0,715.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"There's some that you're likely familiar with, um, 1999 Woodstock, for anyone that hasn't, uh, seen the Netflix.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=715.0,723.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"documentary. It's a fascinating insight into, uh, crowd behaviour.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=723.0,728.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"um, crowd psychology, when things do start going wrong.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=728.0,734.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And how that event, uh. the event's reputation, um, in some respects.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=734.0,741.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"almost drove, kind of, some of that behaviour, um, and where… things could have been fixed earlier. They weren't.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=741.0,749.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, so that's a really fascinating kind of insight into what happened, into, kind of, real-life planning for that particular event.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=749.0,756.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And for those that aren't familiar with it. Um, there was a significant amount of sexual assault, violence, and.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=756.0,763.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"fires, either. Um… Moving on to 2011, Indiana State Fair.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=763.0,769.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, we kind of picked out specifically, kind of, weather for this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=769.0,774.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, there was a Gusnado, um, and for those of you that aren't familiar with the Gusnado, it's a really.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=774.0,781.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"rare weather event, but it resembles a tornado. Um, and in this example, 7 people died, 58 were injured, and $50 million was actually paid in damages.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=781.0,792.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"2012 Radiohead, um, there was a… it was actually before.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=792.0,797.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/58","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for the… the… concert. Um, it was during the rehearsal.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=797.0,802.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/59","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And a roof on a temporary stage collapsed before the show, so there was… there was no audience at that point, but the roof.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=802.0,810.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/60","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"collapsed onto, uh, one of the rehearsals, and unfortunately, uh, Radiohead's, uh, drummer, um, kind of, uh, support drummer, was, uh, killed, three injured.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=810.0,821.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/61","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I go back to this because this is significantly impacted the way, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=821.0,827.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/62","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"especially on Ontario-Canada. They liaise with, um… the kind of events coming in, and the health and safety of especially those temporary structures, and some changes to not just, kind of, the guidance, but how they're implementing, uh, that guidance as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=827.0,845.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/63","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"ButterClam, 2015. Again, for those that aren't familiar, Bataclan was.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=845.0,851.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/64","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"essentially just a relatively small venue in the heart of Paris. It happened to have on a rock gig, it wasn't kind of a big arena, it was a.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=851.0,861.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/65","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"relatively kind of small theater, um, and there was a terrorist attack that hit a number of locations in Paris.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=861.0,869.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/66","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"unfortunately, in one of those locations was, uh, Beth Clam.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=869.0,872.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/67","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, uh, the terrorists got into the theater, the venue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=872.0,878.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/68","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and blocked all of the, uh, exit routes out, and significant numbers of people died in that, uh, example.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=878.0,887.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/69","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"2016, um, time warp, uh, event in Argentina. Um, I've put down here the kind of the theme being weather, um, the kind of inquiry into, uh, the event afterwards was that had a significant impact.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=887.0,902.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/70","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Uh, there were a number of, um. drug deaths, but they also associated those drug deaths with the overheating.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=902.0,910.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/71","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Essentially, the venue was overcrowded. It was an incredibly hot evening.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=910.0,915.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/72","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, a number of people died, and also the organisers for that event were jailed in Argentina, so, um, understanding the kind of the legal ramifications, as well as the tragic.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=915.0,926.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/73","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"instance. The 2017 Route 91 event, obviously, many of you will be familiar.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=926.0,935.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/74","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"With a significant number of deaths, unfortunately. It was actually the deadliest mass shooting in US history.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=935.0,942.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/75","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"58 died, 851 were injured. Now. out of the injuries, 400, uh, were injured by gunfire, and the rest, actually, um, were injured by being kind of trampled or trying to… trying to escape.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=942.0,957.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/76","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this example, um, here, Route 91, was… was interesting insofar as I was actually doing an event in Toronto around the same time. It was in kind of a square. It wasn't a huge event at all.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=957.0,971.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/77","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, in the main, uh, square in Toronto, um, for those of you that are familiar with it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=971.0,977.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/78","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And for the first time ever, the location has held hundreds and hundreds of events over the past, kind of, 100 years.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=977.0,984.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/79","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, as soon as this event happened. Toronto Police Service were immediately on the phone to me, wanting site meetings, and also wanting to get into every single hotel.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=984.0,996.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/80","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"around the vicinity, because it was a square in the middle of the city, overlooked by a number of hotels.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=996.0,1001.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/81","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, to essentially start doing security checks and wanting to understand better what the event was.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1001.0,1008.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/82","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and I use this example mainly because of the wider impact of what happens elsewhere can still drastically impact what you're doing, even if, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1008.0,1019.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/83","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Your event's very different, it's significantly smaller. The impact of what happens worldwide.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1019.0,1025.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/84","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And still impact your event. We've seen the same with, um, vehicles being used as weapons. It was… vehicles were used, um, in Europe initially, um, as weapons.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1025.0,1035.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/85","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we saw it happen in London, in the UK, uh, we've seen it happening in Canada.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1035.0,1041.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/86","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, obviously, we've seen it happen in the US, and because of that, uh, impact on what's happened, kind of, elsewhere.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1041.0,1049.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/87","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, police especially, and, uh, anti-terrorism police. are very hot on, quite understandably, understanding, kind of, the… the… event, and also if you are going to have any, uh, HVM, hostile vehicle mitigation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1049.0,1066.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/88","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because of this increase in the way that this has been used.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1066.0,1071.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/89","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Moving on to 2020, uh… the Euro 2020 final, um… I put the theme of COVID… we've seen a significant, um, increase post-COVID in, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1071.0,1084.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/90","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"poor behaviour. I'm going to use poor, um, as a less dramatic word, to be honest.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1084.0,1090.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/91","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"pretty awful behaviour from crowds, um, not just in the UK, but actually worldwide.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1090.0,1096.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/92","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, we're hoping it's starting to tail off, but especially those first few years after.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1096.0,1103.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/93","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"COVID, it was a really, really hard industry to be in, and not just in events, but in hospitality and a number of other, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1103.0,1112.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/94","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"different industries where we saw just people just being, um, volatile, and we saw that kind of resonate, I think, with a number of industries that saw assaults on staff increase, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1112.0,1124.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/95","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the way in which, kind of, people handle situations, and… the events industry certainly wasn't the only one. The experience that we are hoping that it's starting to tail off now, but that certainly was a significant concern for us.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1124.0,1141.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/96","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I've mentioned Astral World here, um, obviously in the US, uh, Fatal Crowd Crush, which, um, unfortunately saw 10 people, uh, die.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1141.0,1150.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/97","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Again, there's a… there's a… pretty interesting, uh, documentary about Astroworld. I know a couple of people that have been involved in some of the aftermath of it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1150.0,1160.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/98","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and how it got to that point, and… what I would say is that… very similarly to other, uh, examples of this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1160.0,1169.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/99","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"there were some telltale signs early on in the day.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1169.0,1173.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/100","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, it didn't necessarily just happen, there was kind of a general feeling that something wasn't feeling quite right, it wasn't going to plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1173.0,1181.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/101","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and you can kind of see that happen during the documentary. Um, it's one of those documentaries that isn't.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1181.0,1189.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/102","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"fun viewing, but I think from a… from an organiser perspective, really important to understand that mindset and that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1189.0,1195.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/103","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that process, um, and how. Um, from your sofa, it's quite easy to be able to kind of see, well, this was obviously going to be a significant issue on the night, but what you would do in those kind of circumstances.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1195.0,1210.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/104","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"2022, the Halloween Festival in South Korea, um, significant crowd management, uh, issues.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1210.0,1216.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/105","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, there's currently an ongoing criminal investigation into not just organiser actions, but police actions as well. There's a fatal crowd crush, which saw 159 people killed, and significantly more injured.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1216.0,1231.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/106","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And since 2023, we've seen ongoing issues, uh, with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1231.0,1235.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/107","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Crowds, challenges, ticketless fans, and violence. There's probably another 300 examples that we can kind of put up on the screen.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1235.0,1247.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/108","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, but I don't want to kind of depress you all during this session at all, but it just gives you a real sense that this isn't.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1247.0,1253.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/109","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"North American issue, this isn't a European issue, it isn't, you know, it's a worldwide.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1253.0,1258.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/110","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"issue of systematic, kind of, issues and themes that we see, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1258.0,1264.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/111","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"come up again and again. And if you're looking at the, kind of, the themes and saying, well, this, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1264.0,1270.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/112","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I haven't got a Fyre Festival, I haven't got kind of a Radiohead gig.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1270.0,1275.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/113","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, you can still see that the themes have a significant and.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1275.0,1280.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/114","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"likely do impact you, even on… not on the scale, potentially.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1280.0,1285.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/115","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So things like weather. crowd behaviour, infrastructure, illegal substances, potential criminal, even if it's not terrorist activity.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1285.0,1294.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/116","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And very poor planning. Um… you know, all of these themes are, um, are… within this, kind of, this… this table, and 300 other events, and it's just important to kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1294.0,1307.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/117","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"always go back to the kind of these baseline, um, elements.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1307.0,1311.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/118","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A lot of these events would have had, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1311.0,1314.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/119","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"huge teams working on them, potentially millions of dollars, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1314.0,1318.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/120","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"spent on the planning of this, and they still went wrong. So it's really important that we keep in mind.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1318.0,1323.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/121","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, these themes can still happen even on, kind of, from the smallest, uh, parade to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1323.0,1329.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/122","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a relatively small community event.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1329.0,1336.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/123","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So now, having said that, what do we need to do.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1336.0,1339.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/124","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for our own due diligence, and what do we need to consider when looking at safety and security at our own events?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1339.0,1347.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/125","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, for those of you that have maybe completed, um, things like health and safety training, risk assessment training, you're probably familiar with similar processes.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1347.0,1355.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/126","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We're in the events industry are pretty good at processes, so I kind of came up with the, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1355.0,1361.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/127","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"below. But I've called it the cycle of safety, specifically for, uh, events, so… We plan, we engage, we document, we action, and we debrief. This process then continues the cycle again.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1361.0,1377.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/128","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And most importantly. We continually test.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1377.0,1382.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/129","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, when you do have a venue, you have a… you have a, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1382.0,1387.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/130","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"of an event that is annual and has been for the last, kind of, 15 years.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1387.0,1392.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/131","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's really important that we always come back to these. No event, it doesn't matter how many times you do it, is the same each time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1392.0,1399.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/132","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Even if the programming maybe is the same. things outside your venue are different, your staff may be different, the performers may be different.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1399.0,1407.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/133","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The audience is likely to be different. World events are likely to be different.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1407.0,1412.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/134","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the weather's different. So it's really important that we don't kind of rest on our laurels and kind of say, well, I've got the plan for this, this is going to be absolutely fine, I don't need to look at it for another, kind of, 18 months, 2 years.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1412.0,1424.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/135","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, when we're writing the pan, we're engaging with the people that we need to. We're documenting what we need to, we're testing that, we're making sure that we kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1424.0,1433.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/136","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"go through the testing process, and we'll come on to testing in a minute.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1433.0,1437.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/137","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We action any of those findings. We do some internal debriefs, and then we get ready to start planning phase again.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1437.0,1444.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/138","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We never kind of pick up the document from last year and go, oh, this will be fine, I can just change the date, and no one… no one will really know. It's really important that we get those fresh eyes, and we look at it from a.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1444.0,1455.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/139","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"2025 standpoint, not a 2023 standpoint, for example.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1455.0,1463.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/140","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So there's a number of considerations, um, we need to make when planning events safety, and I've used this example, crowd management, as the first example, mainly because.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1463.0,1474.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/141","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"My background is a crowd manager, um. If you have no crowds, your event tends to go off really significantly easier.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1474.0,1483.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/142","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you can… you can plan, and you can build, and you can do everything, and then that crowd turns up, and it's completely different to what you're anticipating.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1483.0,1491.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/143","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Which is why I've used crowd management as the first example about when we plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1491.0,1496.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/144","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So we talk about artists, or artists. who's performing? Will it bring a single or multiple audiences? How are your artists programmed?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1496.0,1506.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/145","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this fits really nicely into the audience. the demographic of the audience, the type of the audience, how do they arrive, how do they leave.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1506.0,1515.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/146","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I'll give an extreme example, but you have, um… Taylor Swift performing at, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1515.0,1522.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/147","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"5pm on a Saturday. And then you have, I don't know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1522.0,1528.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/148","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"sting at 8pm on the same stage. Your audience for those two shows, even if they're at the same place.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1528.0,1536.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/149","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"is going to be so vastly different, it almost needs two plans for that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1536.0,1541.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/150","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"your Taylor Swift crowd, will arrive significantly earlier. they'll get there horribly early, so annoying that, like, you won't have even opened the gates yet.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1541.0,1552.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/151","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, you have to help, kind of. But toilets outside even sometimes. They get there early, they're dedicated.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1552.0,1559.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/152","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"your sting, your Bon Jovis, all those types of, kind of, artists attract an older.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1559.0,1565.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/153","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, demographic who are going to arrive significantly later.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1565.0,1569.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/154","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"probably, as your Taylor Swift, uh, ones are leaving, and so the way that you're.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1569.0,1574.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/155","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"programming is designed is really important, and the audience members that it brings for those.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1574.0,1581.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/156","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's very similar to, you know, in a theater, if you have.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1581.0,1585.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/157","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a performance of, kind of, you know, uh, opera, kind of, first thing, and then kind of a.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1585.0,1591.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/158","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"school choir, the audience will be very different for both of those, and also interact within your venue very differently. Um, and it's really important that you're thinking of that during the whole… how you design, which we'll come onto in a second.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1591.0,1605.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/159","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what's happening outside the venue, locally, nationally, weather factors.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1605.0,1611.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/160","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We… we kind of… use what's happening out at the venue, and I mean it, you know, even on a national level. Is there… issues happening, such as protests. We obviously saw a few weeks back, um, the No Kings protests.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1611.0,1625.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/161","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you've got a venue right in the middle of one of those, does that really impact how you're.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1625.0,1629.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/162","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how your audience are going to arrive. Assuming the majority will arrive by… by car, especially, kind of, out of the cities.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1629.0,1638.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/163","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, are they even able to get there? So, significant, kind of, you may… not be considering it. It's a national issue, it's something that's happening, you know, not in your venue, and you've got this lovely little event happening, not a problem.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1638.0,1651.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/164","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But how your audience will arrive will be likely impacted.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1651.0,1656.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/165","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"venue design. So, especially if you're event is outside, and you're designing a venue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1656.0,1665.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/166","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"How people cure if they arrive early, what your venue is and how it's positioned.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1665.0,1670.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/167","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"things like security and ticket checks, toilets. Um, vendors and stages.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1670.0,1675.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/168","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The way that's designed, and we'll come on to what happens if it isn't designed great, um… really impacts how the crowds flow around that space.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1675.0,1685.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/169","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And how they move. And finally, WhatsApp your event? Uh… alcohol, potentially, drugs, potentially, uh, whether they're legal or illegal, um, catering offenders.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1685.0,1696.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/170","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"risk activities, uh, I did, um… a… an event for a well-known caffeine product?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1696.0,1705.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/171","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that happens to give you wings. And we ended up having to ban the staff from drinking it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1705.0,1710.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/172","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the staff could not work. It was free, it was, uh… They're waiting, um, for them. There was… there was fridges full of these, these cans of caffeinated drinks.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1710.0,1725.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/173","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And by, kind of, 11 o'clock in the morning, we actually had to do an all-call out to all staff to force them to stop drinking it, because they just couldn't function. Um, so it's something to kind of consider when, uh, depending on the type of event you have.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1725.0,1742.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/174","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So before we get fully started on crowd management, I want to run through a bit of a crowd management exercise, and I've put, uh, this slide up, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1742.0,1751.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/175","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I don't know your individual life experience. This video is an example of a dramatic.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1751.0,1758.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/176","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"movement in crowd management. Um, and what I'm going to do is show you the video, and I'm going to ask some questions afterwards.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1758.0,1788.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/177","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Here's what I'm gonna say.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1827.0,1845.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/178","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I'm just gonna pause it there. Um, it goes on for a little bit more, but we've got quite a lot to go through. Um, so I'm just going to ask a question in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1845.0,1854.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/179","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Does anybody have any idea what's happened here? Um… those of you that have seen this clip before, please don't answer, but is there any… what kind of situation could this have been that caused that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1854.0,1866.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/180","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"significant crowd… crowd movement, uh, within that… within that space.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1866.0,1871.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/181","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'll give you a couple of seconds to… But maybe in the chat?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1871.0,1878.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/182","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, Philip said pipe bomb, okay?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1878.0,1883.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/183","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Now, I'm not sure how well you heard it, but there's quite a… significant, um, vocal, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1883.0,1891.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/184","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"noise of people obviously being quite scared. Um, during that. So, I'll just give you another, kind of… 10-15 seconds, see if anyone's got any other ideas.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1891.0,1902.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/185","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"fire or a weapon, uh… Good answer. It's, um… I've been doing, kind of, or showing this clip for about, kind of, a year to 18 months, and so far, I think one person's got it right, and I…","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1902.0,1916.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/186","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"absolutely convinced it's because they'd seen it before, they'd seen it on the news.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1916.0,1921.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/187","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, this is a video from a screening of a soccer match.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1921.0,1926.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/188","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"In Italy, you might have recognised some of the shirts for those soccer fans there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1926.0,1932.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/189","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"There was no incident. there was no terrorist attack.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1932.0,1936.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/190","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"there was no fight. there was no explosion.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1936.0,1941.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/191","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Someone at the back of the crowd thought that they had seen a gun.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1941.0,1946.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/192","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Now, this is obviously in Europe. Europe, uh, is pretty heightened.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1946.0,1951.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/193","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Consistently, you know, same as the UK, um. a single person thought that they had seen a weapon, a gun.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1951.0,1959.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/194","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This led to a domino effect throughout the crowd.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1959.0,1962.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/195","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anna ensued, because no one could see what the threat was.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1962.0,1966.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/196","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You saw in the first bit of the clip, one person come into the middle of the empty space, literally to try and calm people down.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1966.0,1974.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/197","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But for those that didn't have any space to move, their biggest concern was how to get out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1974.0,1980.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/198","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'm not going to ask you the question, but I'll give you the answer.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1980.0,1984.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/199","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Given the fact that there was no terrorist incident, there was no weapons, there was no fight, there was no… this was all… from one person shouting, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1984.0,1993.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/200","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you may not believe the number, but we've triple-checked, and it's accurate.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1993.0,1998.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/201","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"1,500 people were injured. In that instant.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=1998.0,2003.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/202","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"purely because of the crowd movement. And unfortunately, we've seen.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2003.0,2008.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/203","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"it happen, um, in smaller, uh, examples. We've seen crowd movement.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2008.0,2013.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/204","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"be so impactful that it's called death… it's caused death in, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2013.0,2018.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/205","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"queues. Um… size of the crowd, so… oop, sorry.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2018.0,2024.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/206","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Estimates, uh, fit at about, kind of, 25,000. Um, you can see there, if you can see, kind of, past the fountain, it gets more sparse, but they didn't have any CCTV.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2024.0,2037.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/207","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"or no, uh, gait check. through that, but they were all so densely, uh, essentially crowded… crowded into a single space with a single screen showing the match.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2037.0,2047.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/208","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, the… there was 1,500 people injured. Um… And we've seen, uh, there's been examples in a number of other locations of, even if you don't have that size of crowds, you have, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2047.0,2060.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/209","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"In Dublin, in Ireland. there was an incident where there were… essentially teenagers, or early 20s queuing up for a nightclub, so they were in a barriered line outside a club. Literally, it was just a queue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2060.0,2076.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/210","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And they said, we've got 5 minutes to be able to let you in, otherwise, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2076.0,2080.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/211","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you're out, that we're not letting any more people in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2080.0,2083.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/212","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that single conversation caused a crowd rush at the back.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2083.0,2088.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/213","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"people pushing forward, a number of people near the middle, um, got.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2088.0,2093.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/214","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"trips fell over, and two people died. And they were in a queue. Couldn't have been more than, kind of, 100, 150 people in that queue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2093.0,2102.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/215","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, when I talk about, kind of, you know, these examples being scalable.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2102.0,2107.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/216","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"it very much is. It's the process. It doesn't matter whether you have, kind of, 40 people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2107.0,2113.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/217","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"or 40,000. If you have 40 people in that tight space.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2113.0,2117.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/218","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"these types of incidents can still occur. Um, obviously they're rarer.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2117.0,2122.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/219","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, but it doesn't mean that it hasn't happened, and as I said before.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2122.0,2126.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/220","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the death, um, in Dublin, in Ireland, um, was completely tragic, and it was purely because there was a rush in a.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2126.0,2134.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/221","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"barrier to queue. That was it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2134.0,2140.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/222","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, one of the options, um, and obviously this is very much dependent on how, kind of, if you've got an external, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2140.0,2148.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/223","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"event, an outside event, is being able to split up your, uh, your crowd.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2148.0,2156.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/224","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, essentially, kind of, create pens. Um, Penn's a bit of a tricky word in the UK, um… it's an area, it's a… it's a box, essentially. And what I've done here is kind of label them one…","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2156.0,2169.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/225","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"2, 3, or 4, um, not too similar to where you have, kind of, you can have a golden circle and a number of, kind of, circles.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2169.0,2176.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/226","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, the benefit of, uh, utilizing the kind of the pen system.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2176.0,2182.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/227","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"is that you can kind of still maintain. emergency access for staff, for security.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2182.0,2189.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/228","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And also, if an instant were to happen. I've used and used Pen 2 as an example.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2189.0,2195.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/229","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"An incident happens in the top corner.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2195.0,2202.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/230","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"it only impacts Pen 2. you still have the ability to be able to get staff, um, to… Uh, to be able to kind of deal with this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2202.0,2212.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/231","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Pen 1s, 3, and 4 remain safe. Um, it is… it's an example, it's not necessarily right, and it kind of, for all examples and all events.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2212.0,2222.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/232","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it's certainly something to kind of consider. This also, the same one will come onto it in a second, um, about kind of the venue design.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2222.0,2231.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/233","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"especially for kind of an indoor venue as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2231.0,2234.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/234","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you'll see, kind of, how the design in another example, uh, we come onto didn't work well for the crowd management piece.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2234.0,2244.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/235","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"menu, and site design. So the stage in the planning process for a safe and secure venue is, uh, kind of around the venue and site design. Now.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2244.0,2254.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/236","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I've kind of used weather. as one of them, and you might say, well, I've got an indoor venue, it's not an issue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2254.0,2262.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/237","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Whether it's outside or inside, your venue is impacted by weather, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2262.0,2268.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/238","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"it's bright and sunny one day, you have an audience, kind of, of 2,500 going indoors.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2268.0,2275.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/239","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that it starts pouring. Absolute… how, like, you've never seen it on egress?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2275.0,2281.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/240","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"they don't just leave straight away. They congregate, they try and come up with a plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2281.0,2286.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/241","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It absolutely impacts the way that your audience moves. So, even if you do have an internal venue, uh, with a nice roof.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2286.0,2296.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/242","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the weather, unfortunately, will still impact you. The site layout, having multiple stages, um, can dramatically impact the way, uh, the safety is designed for that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2296.0,2307.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/243","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"As well as ingress and egress routes, and not just for pedestrians. One of the things that I think people sometimes forget, they have wonderful, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2307.0,2317.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/244","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"access routes for pedestrians and for staff, and then they forget about those.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2317.0,2322.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/245","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"those ambulances that also need to use those same routes to try and get people away, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2322.0,2327.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/246","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"in a kind of emergency situation, so making sure that those kind of routes both for.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2327.0,2333.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/247","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"vehicular and pedestrians are maintained.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2333.0,2339.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/248","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"health and safety. I've kind of… I mean, health and safety in itself, I must have attended years of courses and qualifications. This in itself is a full.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2339.0,2348.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/249","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"topic. Um… But, obviously, things like the stage safety, the cabling, the matting, the crew, PPE, rigging, vehicles on site, risk assessments, and we all know the most dangerous time for.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2348.0,2361.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/250","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, any event, any production is always during loadout, because, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2361.0,2366.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/251","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"they need to be out of there by, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2366.0,2368.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/252","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"8 o'clock in the evening, and it's always the most dangerous part of the world.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2368.0,2373.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/253","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I recently attended the, um, Event Safety Alliance Summit in Canada.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2373.0,2380.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/254","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Uh, where we were talking a lot about, kind of, all aspects of event safety, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2380.0,2385.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/255","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But this… this one health and safety kind of loading out just continues to be.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2385.0,2391.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/256","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"problem that we just can't… easily fix across… across the world, I would say. Um, it seems to be coming up. We're still, unfortunately, having significant injuries and deaths from.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2391.0,2404.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/257","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"from it, and so it's something that we always need to consider, even if we do have all of our health and safety documentation and a safety manager on site.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2404.0,2413.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/258","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"structures, looking at things like temporary stages, marquees, funfares, inflatables, pop-up tents.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2413.0,2420.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/259","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"but also who's providing them? What paperwork have you seen? How are they ballasted?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2420.0,2424.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/260","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You can have the safest event ever, and then someone brings in a little pop-up that isn't ballasted correctly, it's not weighted correctly.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2424.0,2433.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/261","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"bit of wind catches it, and it's… it's… taken off, and it's gone into the highway and caused a significant crash.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2433.0,2441.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/262","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'd love to say that that's an example I made in my… up in my head. Unfortunately, it's not.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2441.0,2446.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/263","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, what tends to happen is that we're… And all of you are on this call because you've got an interest in safety, are really honest and good in terms of, kind of, monitoring that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2446.0,2456.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/264","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Unfortunately, that's not necessarily the same for people that end up being bought in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2456.0,2461.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/265","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or, you know… what we come on to, kind of, additional crew, sponsors, activations, volunteers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2461.0,2468.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/266","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and all of those needs. their own credentials and their own plans.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2468.0,2474.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/267","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One of the things that I quite like to do, especially if I have, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2474.0,2478.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/268","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"either an annual event that I've done for a number of years, a venue I know quite well, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2478.0,2484.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/269","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"is that I ask for a secret shopper. to go and go to a performance or go to the event, who's never been there before.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2484.0,2493.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/270","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Sometimes we know our venues better than anyone, and that can actually be a problem.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2493.0,2499.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/271","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"When was the last time you asked someone who hadn't been to the venue, hadn't been to the event, to actually see if they could navigate it properly?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2499.0,2505.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/272","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Properly. Fresh eyes. you know, sometimes it's just really useful to ask either a new member of staff or a family friend who's never been there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2505.0,2514.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/273","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"How does the venue look during the day compared to at night?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2514.0,2517.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/274","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Looking out for signage, anything impeding the crowd moving around the site.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2517.0,2522.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/275","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"different audience members being able to move around with ease, those that have got accessible issues, for example.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2522.0,2528.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/276","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And also, are your staff in the right positions?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2528.0,2530.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/277","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, I… I get asked to kind of consult on a number of, kind of, events that have been happening for a number of years, and.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2530.0,2538.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/278","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, they show me all these plans, and they're brilliant, they're in wonderful files, and.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2538.0,2544.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/279","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And they show me, kind of, top plans of staff, and then when I start questioning them about why those staff are in their… those.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2544.0,2550.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/280","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"specific positions. They say, whoa… Because they've always been there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2550.0,2555.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/281","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, but what's their purpose? What's their role? What do they fulfill by being there?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2555.0,2560.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/282","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, um, you almost need to kind of look at that again. What purpose.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2560.0,2565.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/283","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"do those individual staff members, if they've got a role in that position, brilliant. But unfortunately, a number of times when you, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2565.0,2572.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/284","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"look back and say, I know that there was a reason that we needed someone there, but actually that reason is kind of null and void, because we haven't needed that for the last few years.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2572.0,2581.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/285","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Having that real, kind of. you know, secret shopper fresh eyes on that approach, walking around the venue or an event they haven't been before is actually.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2581.0,2591.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/286","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"really, really crucial, and really gives you a good understanding of actually whether the designs fit for purpose, and even if there's nothing you can do about the design.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2591.0,2600.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/287","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"whether the signage and the staff positions are right.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2600.0,2609.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/288","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So again, I have another, uh. small clip, um, I… put up the warning side, because again, I don't know your individual life experience.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2609.0,2619.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/289","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, this video does show a dramatic example of, kind of, some poor site design, but also show some injuries, and there's some, uh… naughty words, it's a dramatic incident, um, so I'm gonna… if we watch the video, I'll ask some questions afterwards.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2619.0,2649.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/290","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I'm going to pause it there, um… So, this was a clip, and I'll state it now, I took it off the internet, I did not put stupid security guard, that was already there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2730.0,2743.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/291","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This was a clip taken from an event that was at a college stadium.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2743.0,2748.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/292","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a college arena. Where, uh, it was the music you might have heard, it was a music event, and the way that they had, uh, designed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2748.0,2757.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/293","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the site, but also the ticketing. was that the expensive tickets were at the ground level, there was kind of a fare, there was catering, those kind of things, and they were kind of the premium tickets.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2757.0,2770.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/294","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And the stands around the seating around the bowl, uh, were the cheaper tickets.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2770.0,2775.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/295","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and you couldn't get access. from the bowl down onto the… onto the, kind of, the field, the ground, unless you had a premium ticket.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2775.0,2784.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/296","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, uh, what they hadn't anticipated, they hadn't, uh, appreciated, was one of the, uh, dance acts that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2784.0,2791.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/297","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Cayman was incredibly popular. the staircases, the stairwells hadn't been properly, um, fenced off.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2791.0,2800.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/298","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to stop, uh, access happening. You might have seen some of the fencing up, um, but there was kind of, at that point, a single security guard, kind of making sure people didn't come.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2800.0,2809.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/299","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"down. Essentially, he got rushed, and all of the people were just desperate to be on the field, to be closer to the stage, to be close to the music.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2809.0,2816.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/300","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it was a dance event, they wanted to dance.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2816.0,2819.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/301","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and what happened was the stairwells… the staircase became over… loaded, you saw the kind of the width of those staircases, um, it only took, kind of, one person to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2819.0,2831.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/302","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's a trip, um, and it backed up, and what happened was the people at the top of the staircases couldn't see.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2831.0,2837.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/303","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what the issue was. They just kept coming. Um, so you see the… the strength of that crowd just kept on, and more and more people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2837.0,2847.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/304","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We're essentially trampled under the weight, and it was… so incredibly lucky that no one died in that incident.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2847.0,2857.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/305","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"They could have quite easily, um… And it was… it was just… By faith, they… they didn't. Um, it wasn't down to, kind of, any good planning, it wasn't down to, kind of, response as such. It was… it was luck.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2857.0,2872.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/306","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and a number of things could have been done in order to kind of stop that from happening.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2872.0,2879.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/307","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But you notice the kind of the… you could hear the sound, you could hear the music in the background. There was no sense of, kind of, the ability to escalate the issue quickly, get the sound off. Everyone back there, you know, pause the show, show stop.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2879.0,2892.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/308","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"as we talk about, um, trying to kind of resolve the incident that's happening, um, the way that the site was designed, with the kind of almost two-tier ticketing system, but also.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2892.0,2904.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/309","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the fact that there was no consideration about the fact that, actually, we've got nothing really, apart from a single security guard stopping anyone trying to come down. Um… So all of those things had been, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2904.0,2917.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/310","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"not considered. It was a venue that was used to sports events. It was a venue that was used to, kind of, having certain types of events there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2917.0,2925.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/311","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and that sometimes it can be a frustration when people automatically pick up a venue and say, oh, you know, we do… We always have, kind of, 2,500 people here, that's not an issue. It may not be on a day-to-stay.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2925.0,2937.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/312","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"basis, but if you are bringing a different type of event in, you're bringing a different type of performance, a different demographic of crowd, you're making small tweaks to the existing design.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2937.0,2949.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/313","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that is significant and has significant impacts, as obviously we saw on a very dramatic example.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2949.0,2958.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/314","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, communications. One of the things that was significantly lacking in the last clip we saw, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2958.0,2964.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/315","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"when we… when we talk about safety, we talk about crowd management, we talk about venue and site design, all of those things that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2964.0,2970.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/316","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We can try and kind of preempt, um, to kind of help not, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2970.0,2975.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/317","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"needs, uh, to kind of have to resolve. Um, but obviously the… communications methods that we can also use.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2975.0,2985.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/318","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"things like the radio, the phone. apps, PA, paper.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2985.0,2990.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/319","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"all of those kind of things where, um, we need a backup.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2990.0,2994.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/320","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we always have to have a backup, we always have to have some resilience.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2994.0,2998.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/321","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So if an instant does happen, um… when you have that ability to be able to respond through a number of different methods.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=2998.0,3007.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/322","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"audience communication, and I think sometimes this is… um, maybe forgotten a bit. We're kind of… we're very used to kind of, you know, we'll stick some signs up.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3007.0,3016.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/323","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and I'm not sure how well you can see it from, kind of, the presentation, but in the top right picture.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3016.0,3023.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/324","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, this was, uh, actually used at an EDM festival, electronic dance music festival.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3023.0,3030.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/325","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and this was, uh, changeable VMS that, uh, was actually facing people as they were walking into the festival.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3030.0,3037.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/326","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So they had to walk something like 3 quarters of a mile, um, from the train station, from taxis, from buses, to be able to get to the festival site.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3037.0,3046.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/327","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And as they came in, um, we had our security, who were very engaging.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3046.0,3053.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/328","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I will have a great time. How are you getting home? Oh, taxi.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3053.0,3056.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/329","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Make sure you follow the blue line, and all of those, uh… pickups, you know, that's all had a, uh, color, uh, associated with them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3056.0,3066.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/330","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, immediately, as they're walking in, they're, um, activating their reticular activation system. It's something in the brain.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3066.0,3074.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/331","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Which, uh, is key from a crowd management point of view. When someone comes to a new venue, they're looking, or a new event, they're looking for information.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3074.0,3082.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/332","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"they take on whatever information they can. They're always looking, they're, you know, and they may not act on it, but it sits in their brain.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3082.0,3090.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/333","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"At the moment they need it. Essentially, egress, that will come to the fore again. They'll know it doesn't matter how much they've kind of had to drink, how tired they are, anything like that. If you catch them on the way in, when they're yearning for information.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3090.0,3104.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/334","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"something will click in their brain, and you can utilize that on the way out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3104.0,3109.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/335","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So on the way out, you turn the signage.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3109.0,3112.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/336","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"straight away, they've got that reminder, oh yeah, Taxi Blue, and they go automatically into their lanes, and that audience communication, as well as building up that rapport from.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3112.0,3121.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/337","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"from as soon as they've come in. helps in times of crisis. They trust.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3121.0,3127.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/338","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You, from the moment, kind of, you're engaging with them early.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3127.0,3131.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/339","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and if there is a crisis situation, they're far more likely to be able to engage with you.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3131.0,3137.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/340","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Staff and, um, artist communications. Um, you may be communicating with staff, with artists, but do they actually know your emergency plans? Who's communicating with them?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3137.0,3149.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/341","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how do they know what to do if they're on stage? Do they know if you're expecting them to do a showstop? Do they expect to just be escorted off stage into a lovely limo out the back?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3149.0,3160.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/342","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What's that engagement? Um, and this is also critical when we talk about, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3160.0,3165.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/343","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"things like, uh, particular artists, or, uh. performers who… or… child performers, if you've got choirs, those kind of things. And, um… Knowing what those, uh, the demographic of the crowd around them is as well is really key.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3165.0,3181.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/344","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So if you have got, um, a musical performance, it has a significant amount of children, their parents are likely to be in the audience.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3181.0,3188.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/345","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I can guarantee, if you're in an emergency and you're evacuating those children off the stage.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3188.0,3194.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/346","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"those parents are incredibly unlikely to follow your instructions to go out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3194.0,3201.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/347","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the front door. They just want to go and go and get their kids.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3201.0,3205.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/348","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that kind of engagement with them and how you liaise with them is really, really critical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3205.0,3210.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/349","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, they're going to want to follow their kids if they know there's an emergency, they're going to want to know they're safe. They're incredibly unlikely to want.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3210.0,3218.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/350","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"be willing to just listen to, kind of, your… your, um, front of house staff. They actually go the complete opposite direction as your beloved children, um, and so thinking about that when you're thinking about, kind of, those emergency plans is really critical as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3218.0,3233.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/351","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Same as, um, if you have got a particular, um, performance or, uh, artist that attracts an older, uh, demographic that's more likely to have accessible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3233.0,3244.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/352","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Uh, requirements. that emergency evacuation, those communications, are not going to look the same as a venue full of, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3244.0,3254.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/353","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"25 to 30 year olds, it's going to be significantly slower, it's going to be significantly more, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3254.0,3260.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/354","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"staff, uh, intensive in terms of, kind of, helping people out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3260.0,3265.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/355","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, I talk a lot about. kind of the differences between the events, and people sometimes ask me, what's my most challenging, uh, demographic, or what's my most challenging event? And one of them is certainly, um, proms in the park that we have, uh, in, uh, Big Park in London called Hyde Park.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3265.0,3285.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/356","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's a classical music event. Um, it attracts a certain type of demographic, usually.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3285.0,3292.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/357","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"relatively well off, with nice picnic blankets, and we get 80,000 of them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3292.0,3297.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/358","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and it is absolutely… you may laugh, the most challenging crowd.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3297.0,3302.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/359","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"give me 100,000 dance… teenagers, um… who want to, you know, maybe wants to take something, because they are much more easier to engage with, and they're far more compliant.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3302.0,3315.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/360","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you try and evacuate, or… force a 85,000 older, more privileged people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3315.0,3323.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/361","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to leave, um, an event. You're going to have a much more difficult time, um, they… usually don't want to go, they have far more medical issues associated, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3323.0,3335.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/362","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"with them that the casualty figures are usually significantly higher.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3335.0,3340.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/363","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And also, they are much more unlikely, because they have paid for a significant amount of money to see something, and are not going to listen to you if you have said, actually, we've got lightning.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3340.0,3351.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/364","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that's forecast, we need to… we need to evacuate you to somewhere safer.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3351.0,3355.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/365","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, so no, thinking about that and how you communicate with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3355.0,3359.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/366","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"your audience is absolutely crucial, um, and whether you then, uh, utilize your artist in order to help that communication is key.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3359.0,3368.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/367","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Your local agencies during the planning process, engagement as early as possible is absolutely critical, I can't emphasize it more.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3368.0,3376.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/368","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, you have all these incredible plans, you have these, kind of, these maps and these site plans, and these… Emergency plans, but by not engaging your local agencies, the people that you're going to rely on in case of emergency.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3376.0,3390.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/369","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You may be assuming that they will be doing something, or they may be assuming that you're doing something, um, which actually isn't happening. So that's absolutely critical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3390.0,3400.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/370","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"security. Um, obviously looking at different types of security, some were crisis stewarding, some were crisis security, some require volunteers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3400.0,3408.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/371","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some will call police him? Um, either kind of on a local level or a more significant level.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3408.0,3416.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/372","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And getting them to, kind of, brief. Um, and engage with the audience, um, is absolutely critical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3416.0,3424.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/373","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Looking at your venue perimeter and where your venue ends.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3424.0,3427.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/374","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"many of you may think that I've, you know, have an indoor venue that is ours, and that's where.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3427.0,3434.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/375","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"all sets. Um, my question is always, do you have.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3434.0,3438.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/376","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"any opportunity for people to queue outside? Do you have any, uh, smoking areas, potentially, vaping areas outside? Um, my argument is always that actually your venue hasn't fully ended, because they are still your.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3438.0,3450.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/377","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"patrons, they are still your punters. Even if they are queuing on the sidewalk.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3450.0,3456.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/378","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And what level of responsibility, uh, is yours? And that talks to the, kind of, the Zone X place.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3456.0,3463.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/379","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And for those of you that aren't aware, Zonex is, um… Essentially, the piece between the venue starting and.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3463.0,3474.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/380","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the kind of nearest transport hub. Now. that's different, depending on the event. Some of that… that may be a car park for some events or venues, that may be kind of a main.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3474.0,3484.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/381","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"transit, kind of train station, um, but Zonex is always that piece in the middle where, especially if you have significant numbers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3484.0,3491.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/382","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, if people arriving from, um, understanding whose responsibility those people are.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3491.0,3498.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/383","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And other factors we need to consider during the, kind of, the security phase. Obviously, programming concerns, local protests are issues, as well as the audience demographic.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3498.0,3511.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/384","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Engagement. Um, we've touched on it slightly earlier, but engage in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3511.0,3516.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/385","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"people during, uh, the planning process. And that's not just, kind of, maybe who you'd automatically think of, but things like your council, whether you've got council, your local government, town, city, state, province, depends upon the scale.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3516.0,3528.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/386","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This should also include your transport networks authorities, who can sometimes be a bit more tricky to engage with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3528.0,3534.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/387","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But engaging them is absolutely critical. your emergency services, police, fire, medical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3534.0,3541.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/388","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"making them understand what your venue looks like, if you needed to call them in any instance, they have that understanding of what that looks like.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3541.0,3550.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/389","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"venue operators, so… For those of you who've had, kind of, we've done this webinar before, and we've heard, kind of, previously, um, touring.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3550.0,3558.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/390","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"groups on here who essentially go to, kind of, numerous venues across, kind of, days, weeks, and months.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3558.0,3565.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/391","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and that engagement with, kind of, the promoter, the venue operator for those… for those touring companies is absolutely critical, and them understanding what their plans are, and if that actually differs to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3565.0,3577.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/392","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"those expectations. Engaging the local residents and stakeholders, as well as the local vendors, and utilizing local vendors.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3577.0,3586.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/393","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to help write the plans using their local knowledge.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3586.0,3589.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/394","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I use this as an example as. Especially for those that are going into, kind of, a new state.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3589.0,3596.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/395","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a new city, uh, utilizing their existing knowledge is absolutely critical and can absolutely help, uh, build the safety and security of that plan. They are familiar with those locations, they.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3596.0,3608.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/396","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, operate in those… in those. areas, um, they can give you really.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3608.0,3613.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/397","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"incredible insight into what that looks like.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3613.0,3618.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/398","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And all of this is essentially building those local partnerships. So, this may be your plan, but it has.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3618.0,3624.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/399","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"input from all of those partners that you may have to be in contact with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3624.0,3631.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/400","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"documents. So, what documentation needs to be written? So, um, this is a very, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3631.0,3637.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/401","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"brief plan. Um, I guess this would be, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3637.0,3641.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/402","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"one of my, kind of, maybe smaller events, but… I'd be looking at things like an event safety plan, an event management plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3641.0,3649.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/403","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"risk assessment, emergency action plan, evacuation plan, communications plan, um… vulnerable persons procedure.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3649.0,3657.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/404","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"some SOPs, some standard operating procedures, you know, how you deal with certain incidents that occur frequently. For example, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3657.0,3665.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/405","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"turning away an intoxicated, uh, patron. Um, so what the SOP is for that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3665.0,3672.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/406","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"C3 plan or C4 plan, so, uh, C3 stands for command, control, and communication.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3672.0,3679.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/407","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, essentially, who's… who's in… who's the decision maker for that event or for that venue, um, and how they communicate with, uh, necessary people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3679.0,3689.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/408","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, staff briefing documents. making sure that, kind of, elements of all of these plans fit in with these staff briefing documents.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3689.0,3696.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/409","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"At no point am I saying that maybe these will, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3696.0,3700.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/410","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"separate plans, sometimes they'll all fit into, kind of, a singular plan, but with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3700.0,3704.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/411","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"numerous, uh, appendix. And this list is not exhaustive at all, um, I'm working on an event at the moment that's currently.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3704.0,3713.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/412","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We're sitting about 400 documents, and I'm not going to say either way whether I think that's a good thing, but.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3713.0,3719.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/413","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"These documents have to be fit for purpose, they have to be able to be reviewed, they have to be able to be tested.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3719.0,3727.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/414","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"An emergency action plan is actually, um, a good example of where you can kind of pull together some key information, and this is the one that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3727.0,3735.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/415","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I think critically, is the… goes to those emergency services, so… Um, in some locations, it's a requirement.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3735.0,3742.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/416","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, by the kind of the local police, or the local ambulance, but for those of you that haven't seen it before.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3742.0,3750.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/417","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the emergency action plan has. Some details about, kind of, the event basics, uh, the contact details, what the C3 structure is, i.e. Who's the decision maker, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3750.0,3761.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/418","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And that should be, kind of, who is the person making the decision on-site, not the person that, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3761.0,3767.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/419","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"on holiday, having a cocktail, not expecting a call, uh, in the middle of the night.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3767.0,3772.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/420","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"some roles and responsibilities, um, what fire and medical resource you have on site.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3772.0,3777.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/421","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a copy of the event or venue site plan, which includes exits, key audience areas, and infrastructure.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3777.0,3783.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/422","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And what your basic plans are for major incidents, such as.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3783.0,3787.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/423","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Whether medical incident, structural collapse, or terrorist incident.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3787.0,3794.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/424","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then moving on to testing those plans. So, there's a number of ways that we can test these plans. Um, I've recently come off what we've called a CPX, which, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3794.0,3805.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/425","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"was a government testing exercise, which lasted 3 full days in person.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3805.0,3811.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/426","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Uh, 7am till midnight. Incredibly intensive, um, with. every government agency and supplier that you could possibly imagine, and in no way, shape, or form are I suggesting that that is something that you need to do.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3811.0,3827.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/427","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"However, what it did do… for us was, um… it was the kind of culmination of two years' worth of, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3827.0,3836.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/428","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"testing that I've kind of listed here. So a tabletop exercise.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3836.0,3841.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/429","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"things like, um, getting your local, uh, authorities, your local agencies, and your key partners, your key stakeholders.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3841.0,3850.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/430","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"On a, kind of. a number of tables and put in a scenario to them, and… There is not necessarily a right or wrong answer.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3850.0,3861.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/431","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But the purpose of the tabletop exercise is really to find the gaps in your plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3861.0,3866.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/432","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And if they're… Or if you can't find the gaps.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3866.0,3871.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/433","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"then you're not testing hard enough. You should never walk away from a tabletop exercise.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3871.0,3875.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/434","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"saying, oh, actually, you know, we've… our plan is full.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3875.0,3880.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/435","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, if that's the case, then you haven't tested, kind of, the… all the elements hard enough.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3880.0,3885.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/436","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I think for… depending on the, kind of, the… the… type of event you've got, having some of your key members of staff and listening to what, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3885.0,3896.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/437","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"their response would be to certain scenarios as well is really, really critical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3896.0,3901.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/438","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You might find that it leaves you, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3901.0,3903.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/439","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"not just gaps in, kind of, some of the planning processes or the procedures, or the assumptions, maybe.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3903.0,3909.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/440","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"of what people would do, um, but some of the staff briefing as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3909.0,3913.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/441","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"evacuation tests, um, you know, as a… as a requirement. Obviously, fire evacuation is very common.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3913.0,3922.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/442","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, we have done some significant testing for a number of events, uh, regarding, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3922.0,3929.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/443","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Uh, evacuation, as well as evacuation for a live shooter incident.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3929.0,3934.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/444","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, utilizing, kind of, existing staff, and what would… where people would go, what would happen, um, and more importantly, what communication you're telling people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3934.0,3944.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/445","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, in those scenarios. Utilising, as we talked before, about the secret shopper.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3944.0,3951.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/446","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um… having that person come in almost kind of field test, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3951.0,3956.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/447","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We do it at a number of the, kind of, the big festivals, things like Glastonbury.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3956.0,3960.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/448","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Where we… essentially, and it's actually, uh… off-duty police officers test some of the security. They try and bring various things in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3960.0,3970.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/449","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, let's see if I can get away with it, we can see if they can climb over the fences, if they can climb over the fences. The fences aren't tall enough, or our security positions aren't correct.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3970.0,3979.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/450","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, so kind of… looking to utilize almost a secret shopper to test some of those bits that you're… you're quite confident with in terms of your, um, security.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3979.0,3990.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/451","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Testing your staff, um… a number of times, I'll kind of, you know, you brief your… you brief your staff, you give them all of the kind of the information.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3990.0,3999.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/452","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then go around, and if you ask them a question, even a basic one, unfortunately, they kind of… they… don't know, they haven't kind of clued into the fact that someone's going to ask them. So, um, during the briefing sessions, or during the live event, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=3999.0,4014.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/453","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"given them, kind of, this is a test, oh, can I check what you do, or where you'd go, or which door you'd open, or what your role is?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4014.0,4021.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/454","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, that kind of thing just… reinforces during some of those briefing sessions that they may get, um, asked a question later.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4021.0,4029.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/455","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Which is really important. Regulatory testing with local agencies.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4029.0,4035.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/456","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, this can happen on a kind of a… almost a one-to-one basis, kind of, you know, with.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4035.0,4041.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/457","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"on a smaller scale to a tabletop. This is our situation, this is our scenario, this is what we would do. Is that your assumption? What would you do? Um, just almost talking through, that that's still a test, um, of what your plans are.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4041.0,4054.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/458","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And documenting. all of those things that, you know, what you've tested, when you've tested, did you find gaps, adjusting your pants? Absolutely critical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4054.0,4067.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/459","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And don't be afraid to adjust your plans during the live event.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4067.0,4071.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/460","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, things happen. Unfortunately, um, you know, things didn't go to plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4071.0,4077.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/461","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But whatever you do. Ensuring your staff know the update is critical, and they know that your plans.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4077.0,4086.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/462","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Please don't keep your plans in the filing cabinet locked in a… locked in a drawer, and… again, the number of times that I've been asked to go to a venue or to an event, and.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4086.0,4096.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/463","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"very, very proudly unlocked this… this bottom drawer. of their desk, and kind of showing these great big files, and… Yeah, there's an element where I have to kind of wipe some dust off, because they've obviously not been looked at in a while, and when we talk about.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4096.0,4111.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/464","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, who has this information? They said, oh, well, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4111.0,4115.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/465","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"general manager, kind of venue manager, safety manager, but no one else. Um, these plans… your staff need to know what's expected of them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4115.0,4125.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/466","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And that's absolutely critical. These plans are only as good as the staff that then have to implement them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4125.0,4131.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/467","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, so making sure that we have those regular sessions with them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4131.0,4135.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/468","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Keeping the emergency services updated, um, as your plans change, making sure they're.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4135.0,4140.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/469","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"changed, um, as well as keeping your own plans as those sitemaps are critical.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4140.0,4145.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/470","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Documenting your decisions. Um, it's a really… it's something that I kind of keep being called out for whenever I do these webinars.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4145.0,4156.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/471","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But I always have a little, uh, notepad in my back pocket with a pen for… I'm usually on, kind of, events, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4156.0,4163.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/472","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"two to three days a week, um, during busy.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4163.0,4166.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/473","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"busy seasons, um, when I'm not doing the planning.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4166.0,4170.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/474","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And what I tend to do is… any decision that is made, even if it's quite minuscule.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4170.0,4176.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/475","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I make a note of the time, what the decision was and why I did it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4176.0,4180.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/476","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, I then write them up at the end of the week, and so I have a very long.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4180.0,4185.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/477","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"ongoing, kind of, document in my cloud, which is essentially from every event, any decision that I've ever made on why.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4185.0,4193.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/478","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, it's not dissimilar to… to, you know, what police have to do in terms of a logbook and those kind of things, but I always make sure I document everything. If I've been in… even if I've just been involved in the decision, I haven't made the decision.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4193.0,4208.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/479","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because you're never gonna… you never know when you're gonna be called on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4208.0,4212.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/480","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to justify that. You opening a door or a gate, or closing something early, um… may not seem significant at the time, but you only need to look at examples such as, uh, Hillsborough.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4212.0,4226.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/481","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, where you can see… what happened, and there's still inquiries into the Hillsborough, uh, soccer incident, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4226.0,4236.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/482","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"40 years ago, essentially, um, where a large number of soccer fans.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4236.0,4242.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/483","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"were killed, um, mainly. because of a couple of decisions about closing or opening gates.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4242.0,4249.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/484","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Just because of what was happening outside the stadium, so that's always kind of stuck with me in terms of documenting those.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4249.0,4256.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/485","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"those decisions about why I've done certain things, and that just stays, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4256.0,4261.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/486","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"on a, kind of, almost an ongoing log for me, but I know that I can justify.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4261.0,4267.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/487","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or at least explain the reasoning behind those, um, if I ever need to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4267.0,4273.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/488","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"On what you do when things go wrong. I think we've talked a lot about.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4273.0,4277.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/489","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, what we can try and do to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4277.0,4280.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/490","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"try and prevent things that, kind of, crowd management piece, the design, the communication.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4280.0,4285.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/491","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"things still can go wrong, um… we've seen time and time again, even the… even the best plans, the best events, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4285.0,4294.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/492","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"something happens, but by building in. all of those elements, all of those SOPs, that communication piece, that staff briefing them, understanding what they would do, how they would follow a plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4294.0,4306.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/493","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, where they'd go. You can try and minimize the impact as much as you can if something did go wrong.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4306.0,4315.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/494","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"and Zebrief. Always debrief, and I do two lots of debriefs, so I do a hot debrief at the end of the night when everyone is cursing at me because they want to go home, because they're exhausted.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4315.0,4326.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/495","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, we touch on… it's literally a couple of… a couple of minutes. We touch on key… key factors during the night.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4326.0,4332.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/496","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because I absolutely guarantee, if you try and speak to your team the next day, or in a week's time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4332.0,4338.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/497","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"everything more, or more likely, everything will be. Oh, yeah, that went fine, that went well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4338.0,4344.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/498","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because they've moved on to the next thing, they've moved on to the next event, they've had things going on since then. It all looks quite nice, looking back on it, but if you touch them, or you get them on that night, and kind of almost touch that part of the brain early.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4344.0,4359.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/499","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, they'll give you the truth, and they'll be very, um, aware and document that. It's absolutely crucial.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4359.0,4366.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/500","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So debriefing, uh, with your agencies, with staff, with vendors, and then focus on the learnings, and use those debrief points as the start of your next plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4366.0,4376.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/501","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, you've… you maybe have a plan, and some bits went well, some bits didn't go so well. Those debrief points are the start of the new plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4376.0,4385.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/502","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and obviously, kind of, then pulling together all of the bits that you've learned.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4385.0,4390.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/503","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, from all of those conversations will help you build a much stronger plan for the next event.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4390.0,4398.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/504","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So what I've done here is just list some of the references that I've made reference to. Again, you don't need to, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4398.0,4405.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/505","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Copy any of these down. They are all detailed here.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4405.0,4409.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/506","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, and moving on to takeaways. So, we have touched on learning from past mistakes, I've given you quite a few examples of where things didn't quite go.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4409.0,4420.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/507","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, quite go right, um, but learning from and understanding those themes that, again, can be, kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4420.0,4427.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/508","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"on a… on a smaller or larger scale is significant, and understanding what impact that could have to your own event and your own, uh, venue is key.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4427.0,4437.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/509","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"knowing your crowd? venue safety, is it as safe as it can be? And obviously, that would depend on the type of event that you've… you've got, especially if it's different events during the week.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4437.0,4447.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/510","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"communication strategy? Do the key people know what they need to do? And that goes from your staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4447.0,4453.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/511","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The crowds, your public, as well as your artists and your performers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4453.0,4459.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/512","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Building your network, you can… you can never have a wide enough network, and documenting your decisions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4459.0,4468.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/513","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, uh, just gonna touch on this briefly. So, uh, forming arts readiness projects and partners of South Arts and NEDCC have launched, uh, the DPAN, uh, Arch Ready online planning tool that assists users in collecting and compiling data for their institutions' emergency plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4468.0,4485.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/514","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a number of free one-year subscriptions are available to performing arts organizations, and I've put the link on this slide, which leads the application form.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4485.0,4493.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/515","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for the free subscriptions, if… in case anyone's interested.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4493.0,4499.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/516","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So we're going to move on to questions. I've hopefully given, kind of, you know, 10 to 15 minutes. I'm very happy to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4499.0,4506.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/517","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"stay on for as long as, uh, you need to within this session, if there's specific questions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4506.0,4512.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/518","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'll just go to, uh, the chat first off, and see if there's anything in here.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4512.0,4518.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/519","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, uh… So come into the chat, uh, sorry I'm only just seeing, uh, Neil's response in regard to the crowd, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4518.0,4527.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/520","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It sounded like a nightmare. Yep, uh, it certainly was.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4527.0,4532.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/521","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Do you create all the documentation you mentioned when emergency planning for all events, or are some of them only necessary for bigger events?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4532.0,4539.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/522","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, really good question. Going back to that kind of list of events, um, it did seem significant. Um, I would suggest that even with the smaller events, you have got a form of that already existing within.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4539.0,4553.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/523","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"your documentation, it's maybe just not labeled as such. Um, things like you're going to have a missing persons.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4553.0,4560.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/524","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what do you do? Or it's something that you've talked about.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4560.0,4564.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/525","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"who's in charge of the event? Again, that's essentially a C3 plan, um, but just… it may just be a few… a few lines and a bit of a structure, rather than a kind of a full C3 plan. Um, the majority of those things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4564.0,4579.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/526","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you would have in existence, but maybe not under specific titles.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4579.0,4584.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/527","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the way I listed it there, um, was very much, kind of, most topics to consider.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4584.0,4589.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/528","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, but if there was anything within there that maybe.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4589.0,4592.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/529","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"don't currently do, I would suggest you… you consider them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4592.0,4597.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/530","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"all of them would be, um, necessary, and again, it doesn't ne… mean that, um… it has to be pages and pages of reams, it's just, uh, something to document down with everyone in agreement.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4597.0,4611.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/531","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I had a very similar conversation with my mother-in-law, who runs a church fair during the summer.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4611.0,4619.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/532","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, you know, it's… it's… pretty small village, uh, church, but they can get.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4619.0,4624.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/533","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, 500 to 1,000 people, um, coming in. It's, uh… It's a… it's a good charity maker, or… money maker for the church.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4624.0,4635.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/534","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I said, oh, I don't need any of this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4635.0,4637.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/535","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, I said, well, actually, you… do have it, or it's just not documented the way I've listed it, and we talked it through.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4637.0,4645.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/536","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And they absolutely do have a lost child. kind of policy. They do have a C3 structure, they do have information about what the event is, they do have.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4645.0,4654.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/537","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what would they do if there was a fire and they needed to evacuate? It just maybe isn't as documented as I've kind of structured there, but my recommendation would always be to kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4654.0,4664.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/538","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"document as much as you can. It's something that you can then lean on and adjust as you move forward.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4664.0,4672.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/539","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Were there any other questions? Or again, I've listed my, um, email address in there if you needed to kind of contact me offline, I'm very happy to kind of have that conversation offline as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4672.0,4683.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/540","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Um, if there's no questions in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4683.0,4696.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/541","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"No? Then, uh… Thank you very much, I really appreciate your time, uh, today. Um, lovely to see, um.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4696.0,4705.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/542","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"so many of you on the call, and yet, if you need anything from me, then please, uh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4705.0,4711.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/543","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"yeah, reach out, and you should be getting the recording over in the next few days.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4711.0,4714.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192/transcript/86808/annotation/544","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Thank you very much","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/1677/collection_resources/163179/file/297192#t=4714.0,4720.0"}]}]}]}