{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://lyrasis.aviaryplatform.com/iiif/kp7tm73t5f/manifest","type":"Manifest","label":{"en":["Essentials for New Managers: Growing as a Leader: Managing Conflict "]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/166/original/LYRASIS_Learning.png?1631557479","metadata":[{"label":{"en":["Instructor"]},"value":{"en":["Tiffany Duck"]}},{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003eConflict is inevitable in any workplace, but as a new manager, how you handle it can define your team dynamics. Join us for the third part of this management series where you will learn practical strategies to navigate and resolve conflicts effectively. Let’s discuss how we can turn challenging situations into opportunities for growth and collaboration. With real-world examples, and actionable tips, you’ll gain some insights to address conflicts to maintain a positive team environment.\u003c/p\u003e\r\n\u003cp\u003eLearning Outcomes\u003c/p\u003e\r\n\u003cp\u003eBy the end of this class, students will be able to:\u003c/p\u003e\r\n\u003cp\u003eDescribe tools for de-escalating tense situations\u003cbr\u003eDiscuss techniques to mediate and resolve conflicts\u003cbr\u003eExplore tips for creating positive working environments\u003cbr\u003eInstructor\u003c/p\u003e\r\n\u003cp\u003eTiffany Duck is a consultant and owner of LitDext LLC, a literacy and information services company. She has thirteen years of experience as a public library manager in various types of library systems. As an Executive Team member, she built long-lasting relationships with community ambassadors and partners, and helped to develop spaces that reflected community needs. She facilitated many innovative and diverse initiatives that expanded the libraries’ reach into the community. Tiffany is an adjunct instructor in the Library and Information Science programs at UNCG and the University of Alabama.\u003c/p\u003e\r\n\u003cp\u003eIntended Audience\u003c/p\u003e\r\n\u003cp\u003ePublic library\u003cbr\u003eAcademic library: 4 year and graduate\u003cbr\u003eAcademic library: 2 year\u003cbr\u003eLyrasis Learning events are delivered using the Zoom videoconferencing platform and will have AI-generated captions available. American Sign Language (ASL) interpretation is available upon request. If you need ASL or other accommodations to support your participation in the course, please contact us at es@lyrasis.org at least 2 weeks in advance of the event or as soon as possible. Conflict is inevitable in any workplace, but as a new manager, how you handle it can define your team dynamics. Join us for the third part of this management series where you will learn practical strategies to navigate and resolve conflicts effectively. Let’s discuss how we can turn challenging situations into opportunities for growth and collaboration. With real-world examples, and actionable tips, you’ll gain some insights to address conflicts to maintain a positive team environment.\u003c/p\u003e"]}},{"label":{"en":["Date"]},"value":{"en":["2025-05-14"]}},{"label":{"en":["Language"]},"value":{"en":["English"]}}],"summary":{"en":["\u003cp\u003eConflict is inevitable in any workplace, but as a new manager, how you handle it can define your team dynamics. Join us for the third part of this management series where you will learn practical strategies to navigate and resolve conflicts effectively. Let\u0026rsquo;s discuss how we can turn challenging situations into opportunities for growth and collaboration. With real-world examples, and actionable tips, you\u0026rsquo;ll gain some insights to address conflicts to maintain a positive team environment.\u003c/p\u003e\r\n\u003cp\u003eLearning Outcomes\u003c/p\u003e\r\n\u003cp\u003eBy the end of this class, students will be able to:\u003c/p\u003e\r\n\u003cp\u003eDescribe tools for de-escalating tense situations\u003cbr /\u003eDiscuss techniques to mediate and resolve conflicts\u003cbr /\u003eExplore tips for creating positive working environments\u003cbr /\u003eInstructor\u003c/p\u003e\r\n\u003cp\u003eTiffany Duck is a consultant and owner of LitDext LLC, a literacy and information services company. She has thirteen years of experience as a public library manager in various types of library systems. As an Executive Team member, she built long-lasting relationships with community ambassadors and partners, and helped to develop spaces that reflected community needs. She facilitated many innovative and diverse initiatives that expanded the libraries\u0026rsquo; reach into the community. Tiffany is an adjunct instructor in the Library and Information Science programs at UNCG and the University of Alabama.\u003c/p\u003e\r\n\u003cp\u003eIntended Audience\u003c/p\u003e\r\n\u003cp\u003ePublic library\u003cbr /\u003eAcademic library: 4 year and graduate\u003cbr /\u003eAcademic library: 2 year\u003cbr /\u003eLyrasis Learning events are delivered using the Zoom videoconferencing platform and will have AI-generated captions available. American Sign Language (ASL) interpretation is available upon request. If you need ASL or other accommodations to support your participation in the course, please contact us at es@lyrasis.org at least 2 weeks in advance of the event or as soon as possible. Conflict is inevitable in any workplace, but as a new manager, how you handle it can define your team dynamics. Join us for the third part of this management series where you will learn practical strategies to navigate and resolve conflicts effectively. Let\u0026rsquo;s discuss how we can turn challenging situations into opportunities for growth and collaboration. With real-world examples, and actionable tips, you\u0026rsquo;ll gain some insights to address conflicts to maintain a positive team environment.\u003c/p\u003e"]},"provider":[{"id":"https://lyrasis.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["LYRASIS"]},"homepage":[{"id":"https://lyrasis.aviaryplatform.com/","type":"Text","label":{"en":["LYRASIS"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/166/original/LYRASIS_Learning.png?1631557479","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/273/190/small/GMT20250514-180019_Recording_1920x1080.mp4_1747342458.jpg?1747342460","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190","type":"Canvas","label":{"en":["Media File 1 of 1 - GMT20250514-180019_Recording_1920x1080.mp4"]},"duration":3602.84,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/273/190/small/GMT20250514-180019_Recording_1920x1080.mp4_1747342458.jpg?1747342460","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/content/1","type":"AnnotationPage","items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-lyrasis.s3.wasabisys.com/collection_resource_files/resource_files/000/273/190/original/GMT20250514-180019_Recording_1920x1080.mp4?1747342457","type":"Video","format":"video/mp4","duration":3602.84,"width":640,"height":360},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190","metadata":[]}]}],"annotations":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972","type":"AnnotationPage","label":{"en":["Transcript [Transcript]"]},"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All right, I've got two o'clock Eastern on my computer so Let's go ahead and get started. Shania, do you want to start the recording?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=0.0,4.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Hi, everyone, and welcome to today's there is this learning webinar, Essentials for New Managers, Growing as a Leader, Managing Conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=4.0,11.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"My name is Sam Eddington. I am the program leader for Lyricist Learning, and I'm really excited to welcome you to our presentation today.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=11.0,19.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This is the final session in the essentials for new managers series the recordings of all previous sessions are in our learning library.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=19.0,30.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And if your institution is a lyricist member, you can access that you can contact your staff development point person for the instructions to log into the learning library if you haven't already done that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=30.0,45.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A couple of logistical things before we begin. This session also is being recorded.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=45.0,51.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Later on, you will be sent a follow-up email. It will contain the link to the slides. It will contain the link to the recording.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=51.0,58.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It will also contain an evaluation survey. Fill out that survey. Then at the end of the month, we will send you a certificate of attendance slash participation that you can use if you have professional development needs that require it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=58.0,74.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We have Shania with us. That's the other big thing. Shania is amazing. She is our tech support person. If you experience any technical difficulties, she has just put her information there in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=74.0,85.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Please either send her a direct message in the chat or contact her at the telephone number that she's provided.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=85.0,90.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She will get you up and running absolutely as quickly as possible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=90.0,94.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That's it for the logistical bits. So let me introduce our presenter for today.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=94.0,100.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We are once again. Graced with the ineffable presence of Tiffany Duck, who is consultant and owner of Lit Dext llc a literacy and information services company.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=100.0,112.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She has 13 years of experience as a public library manager in various types of library systems.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=112.0,117.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"As an executive team member, she built long-lasting relationships with community ambassadors and partners.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=117.0,123.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And help to develop spaces that reflected community needs. She facilitated many innovative and diverse initiatives that expanded the library's reach into the community.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=123.0,130.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She's an adjunct instructor in the library and information science programs at the University of North Carolina Greensboro and the University of Alabama. And she's taught several classes for us and I have enjoyed every single one of them I've been to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=130.0,147.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Well, thank you so much. And hello, everyone. I am happy to be back, as he mentioned, for the last segment of our series for new managers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=147.0,155.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it's time to talk about something that may be challenging for most of us, and that's managing conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=155.0,162.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, as he said, my name is Tiffany Duck and working in different types of libraries, I've had a lot of experience with handling conflicts.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=162.0,170.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I've learned a lot from one of my previous managers who just took a lot of time and care and she really thought a lot about how she handled things at the library.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=170.0,181.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She thought about her approach to challenging conversations, timing, outcomes. And she really taught us as managers And coached us to kind of do the same thing. And that's where I saw a lot of growth in my ability to handle","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=181.0,197.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And manage conflicts at the library as well. And so just here to share a few tips with you all about that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=197.0,203.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so today we're going to explore some tips for creating a positive working environment.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=203.0,209.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And we're going to talk about We're going to walk through some scenarios and some things to think about when addressing conflicts in our teams and with coworkers and things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=209.0,222.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And today we're going to focus actually on the scenarios a lot more than I typically do because of the topic. One of the things that people Always think about in the libraries is that, you know, we want to answer, you know, even when we're talking about de-escalating situations with patrons, a lot of times staff, they want the how to do this, how to do this well. And this is one of those topics where, you know, in order to get better.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=222.0,248.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You kind of just have to do it. And so most of our time today will be centered around the scenarios and talking through those and walking through those of what to think about, how we can handle those best, and things like that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=248.0,262.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So to warm us up here. Where we start, think about what's your biggest challenge when managing conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=262.0,270.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so I'm going to pause. For a second and give you all a second to chime in in the chat or the Q\u0026A, I believe, is there as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=270.0,284.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What's the biggest challenge that you have when managing conflict if you're a manager Or even if your staff person with the you know colleagues or colleagues","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=284.0,308.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, personalities. Avoidance.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=308.0,321.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Being a people pleaser, that's a big one. That's a big one. And conflict avoidant. I think a lot of people in our profession are probably there, right? A lot of people. That's probably why we struggle with some things like this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=321.0,332.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A lot, right? Thank you all for chiming in. And so, as you said.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=332.0,338.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some of us, it's the initiation, right? We have, maybe we're nervous, you know, maybe it's anxiety.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=338.0,344.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some of us were worried about, we want people to be happy. Some of us were worried about how things might turn out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=344.0,351.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, the outcomes of things. And all of those are valid, right? All of those are valid.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=351.0,358.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Right. All of those things are valid, right? And I do want to point out that even as I'm going through and talking about this and sharing my experience.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=358.0,368.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And examples and even giving solutions I do want to point out that all these things are hard, right? I do think the one thing that I would say, you know, because I would naturally tell people, you know, you can get better in this area. You can grow in this area, you can learn. And this area as well with managing conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=368.0,387.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it is hard. And this is the one area where I would tell anybody, I don't even know that it gets easier, right? Even for me, I've even gotten, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=387.0,397.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Compliments about how I've handled things from staff, other managers, you know, directors.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=397.0,403.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it's still challenging. It's still, you know, something that, you know, I have to really think about.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=403.0,411.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, take some time and things. So it's one of those things that it's like a necessity, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=411.0,418.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"For sometimes to be effective, but it is challenging and it's hard. So I do want to recognize that and let you all know I'm not saying that it's easy or you should be able to do this easily or anything like that. It's pretty challenging.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=418.0,433.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So one of the things that as we're talking about now that you will be called on to do as a manager is resolve conflicts, right? It's just the nature of the game. And as I said, you know, I'll be honest with you.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=433.0,446.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One of the things that is just challenging, right? Even for me. A lot of the times, you know, staff may look at you as the example of how you should handle or how you could handle conflicts and the way you handle something might stick with you as a manager, right? People might even say that you handle things very well, but maybe the opposite direction and people might say, you know, might comment on how you handle things","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=446.0,474.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you tend to handle things poorly. So you want to keep that in mind as well for a reason to really work on these types of things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=474.0,482.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so there are different types of conflicts that we're dealing with as managers, right? We're dealing with the manager and the staff member.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=482.0,491.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We're dealing with coworkers or colleagues, depending on the levels in your library and If you have different departments, if you're a department head, et cetera, et cetera, your coworkers, and then of all, of course, staff members and their coworkers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=491.0,504.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you have the staff and the patrons and maybe even the manager and the patrons and then other departments if your library works closely with other institutions as well. And so today, as part of this series, we're going to focus more on the supervisor, the manager, and the staff member.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=504.0,522.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And the coworker situations. And so there are a lot of different sources for workplace conflict, right? And I'm sure you all could probably come up with quite a few more. And so on the left-hand side here, we have some popular ones, right? Communication breakdowns is huge. I even tell people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=522.0,544.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you as a manager can get this communication thing down and consistent, you could really knock out probably about 40 to 50% of your issues right there, right? Communication is a huge source of conflict in the workplace, right? You've got unclear expectations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=544.0,563.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Personalities. I believe somebody mentioned it in the chat earlier. Personality is huge, right? Some of us, just the personality clashes a little bit, even with your director, your manager, you know, personalities sometimes just don't align.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=563.0,577.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And our values just might not align. And then poor leadership or management, right? That can really make or break a workplace as well. So that's why it's important for managers to take their jobs seriously.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=577.0,589.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And really, you know, think about things and decisions and communication so that you can really create that positive environment too, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=589.0,598.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so on the right hand side, we have some other things still, you know, maybe not as major, but still some things that can cause some conflict. The different work styles, right? Sometimes with students, as he mentioned, I'm an adjunct instructor. Sometimes with students in group projects, it's literally just a difference in work styles that's causing the issue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=598.0,615.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then, you know, generational differences. And that is a huge one these days because I'm sure you all have heard all about the different things, but the last four months, I have heard more complaints from the staff, the managers. I mean, if you're in any of the management groups in the library management groups, even managers have kind of put it out there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=615.0,639.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"About leave. And what's the purpose of leave?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=639.0,644.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/58","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What's the benefit you know how people are using it And the generations obviously have a different view of that leave and what it's used for and how we use it when we use it. And that has caused a lot of conflict in the workplace because","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=644.0,659.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/59","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Of course, depending on your staffing and everything like that, when someone's using lead, right, then you may need to, it may cause a shortage or someone may need to fill in or cover and that sort of thing. And that's caused a lot of workplace conflicts just in how","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=659.0,673.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/60","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Generations think and use their leave.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=673.0,680.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/61","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so this might not be popular, but I do want to point out that Some conflict, though, is healthy, right? People tend to tense up a But it's important to note that, especially in the management rates when we may be solving problems, when we may be discussing","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=680.0,699.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/62","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Strategic directions. We may be doing things. Some conflict is healthy for an environment, right? When you have a lot of people coming together there's bound to be some conflict somewhere. And so the idea is that one, as a manager, you would model and promote healthy conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=699.0,717.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/63","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then two, recognize that there are some benefits to healthy conflict, right? When the conflict focuses on ideas issues, processes.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=717.0,728.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/64","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And not necessarily personal attacks, it can lead to growth. New ideas innovation and different things like that in the workplace too. So we do want to set aside some thoughts and be mindful of that as well. So sometimes it's not going to be that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=728.0,746.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/65","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Everything's going to be smooth, right? Sometimes a little bumpiness is okay. And the studies, I was at a training a while ago and they were talking about sometimes they were talking really about diverse teams, but they were talking about","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=746.0,758.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/66","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Sometimes when you have diverse teams, there is more conflict and things are a little rocky. But the outcome tends to be a lot better sometimes when you work together and really work through some of those things so So think of a time when you witnessed or experienced a conflict at work.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=758.0,778.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/67","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What made the situation better or what made the situation worse?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=778.0,786.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/68","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I'll pause for a second to let you all think about that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=786.0,816.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/69","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, so we've got some Answers in the chat about people having different priorities.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=832.0,837.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/70","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yeah, that can really priorities values Just in goals, different end goals can really, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=837.0,845.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/71","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Heightened some conflict there? Not addressed. That was going to be one of my um action items to you all.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=845.0,857.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/72","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Dismissing it. Yeah. No one brought it up? Absolutely. Right. And that's one of the main problems. And I do definitely understand That because as we mentioned, it can be challenging, right? It can be challenging. Not good feelings sometimes, depending on what the situation is. It's hard. You don't know how people are going to react.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=857.0,880.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/73","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That's why it's hard to give people a clear cut answer anyway on how to address conflict because there's so many variables.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=880.0,887.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/74","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, yeah, all good things that you all put there. But let's see if we can start to kind of address some of the concerns, I guess, right? And some of the roles that we should play in this conflict management. So as a manager, right, you're no longer just a participant in the team dynamics.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=887.0,906.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/75","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So you're responsible sometimes for maintaining the team, right? Things have shifted when you're a manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=906.0,914.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/76","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So avoiding conflict, some of you have mentioned in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=914.0,917.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/77","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"May have been easier before, but now if you're the manager and you're avoiding addressing things or avoiding, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=917.0,925.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/78","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Taking kind of taking things as they're needed, it could really lead to some consequences on the team. It could lead to loss of productivity. It could lead to disengagement, some staff members being disengaged, especially if you had maybe a really good staff member and they're feeling like, you know, some important things weren't addressed, they could really pull back quite a bit.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=925.0,950.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/79","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Turnover is a big word right now in libraries. People leaving the workplace because they just feel like it's toxic is the word everybody's using, you know, or it's not managed well. It could also lead to mistrust of you as a manager, right? And that's not good because we know that you probably would get more out of people more work. People might enjoy their work a lot better.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=950.0,975.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/80","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, if they trusted you as a manager. And so that's why it's important to address these things, right? And to really just think about it, get your, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=975.0,985.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/81","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Process together and at least start bringing, if there's an issue, start bringing it up because it really can You know, mess a team up. It really can, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=985.0,1001.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/82","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Really make a department a well-oiled machine. It can really kind of disconnect some things if you don't. And so you need to be constantly working on the skills and actions on the screen.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1001.0,1015.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/83","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"To become more effective. At being a leader that addresses conflict, right? You need to be a little impartial. I know that, you know, people really get defensive sometimes and they can really shut down when they feel like things are not fair. So if you, I like I was at another meeting with some managers maybe two months ago in March, and one of the managers mentioned that people do need to understand when they become a manager","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1015.0,1041.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/84","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That you're going to have to have some boundaries, right? There's just some manager boundaries that you're going to have to have so that you can more easily be impartial when addressing conflict that you can easily, you know what I mean, do some of these things. Some people, if you get so close.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1041.0,1056.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/85","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You might not be able to handle that well, right? And so you need to know where you're at on that spectrum. And so you want to be impartial when addressing things, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1056.0,1065.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/86","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Whether you're close to the person or not. And some people don't handle that well. You need to work on your emotional intelligence skills, right? The listening skills.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1065.0,1073.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/87","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The understanding there might be other things at play, right? You don't want to make assumptions. This is a big one when addressing something. I always tell people, you know, you want to assume good intentions when first addressing something, right? You don't want to go in with a negative or upset filter. You want to move slow, as I say, you know, I had a manager that I disagree with one of my","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1073.0,1099.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/88","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"My other coworkers, right? My manager's on something. And of course, then your director is going to probably make the final decision and she disagreed with me. Right. So now I need to do what other manager is saying we need to do. Well, in between her our meeting of me and her discussing it in her, you know, kind of laying down the final decision","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1099.0,1117.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/89","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, obviously there was a, I took a day off. There's a big program on Friday weekend and we came back on Monday, she really came to me kind of upset, really upset. You know, I thought we talked about this kind of thing. And her assumption was that I was deliberately not doing what we had discussed because I had not looped back around and talked to said manager and implemented what we discussed yet. But right, just hadn't had the opportunity to because like I said, it took a","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1117.0,1145.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/90","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The next day I was off. There was something major on Friday. Then you've got a weekend. And so then what, when she, when we discussed it and she kind of realized that, oh, we just haven't done it yet, right? I was not refusing to do anything.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1145.0,1158.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/91","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, she felt really bad, right? And you don't want to have that type of um those type of interactions as a manager where, you know, you, you know, kind of blew something maybe out of proportion. You got really upset about something and created an interaction or a situation that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1158.0,1178.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/92","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That wasn't, you know, really wasn't needed or wasn't necessarily positive. So that's why I tell people kind of what more so walk slow right into things instead of um You know, coming in hot, as they say, her getting upset, really upset about something. Walk slow, right? Because most of the things in libraries, most of the things are not emergencies, right? So it's okay to slow walk something and figure out where we are and what we need to do.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1178.0,1206.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/93","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, but you want to also know when to take responsibility to as a manager. Sometimes that will calm things down right there, right? So maybe something wasn't clear. Maybe something was missed. And if you take that responsibility as a manager, sometimes that will just You know, calming down. And, you know, we want to deescalate the situation. We don't want it to get, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1206.0,1230.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/94","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We don't want everybody to get really upset and things like that. And then lastly, you may need to find support for the staff. One of the things, one of the errors that I think managers make is If there's a conflict with staff, that something's going on that you're addressing and they need to take some action items, right? Some steps, whether it's learning something, doing something differently, you know, interpersonal skills or skills that they need to work on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1230.0,1258.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/95","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Your role as the manager manager Maybe to help them with that, right? To find resources, right? And sometimes just telling the person to do it is not necessarily helpful because sometimes they would have done it already, right? If they knew what to do. And so sometimes your role too in that next steps is to help and find support for them. It doesn't mean you always have to do it. You always have to train, but finding resources, you know, maybe even it's partnering them with someone, finding training.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1258.0,1285.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/96","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Different things like that to assist is part of your role as well. And that would just make things, it will show that you're also trying to support, right? You're not just trying to complain or tell them what they're not doing or, you know, things like that. You're finding support as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1285.0,1302.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/97","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So also your role as a manager when addressing conflict is to think about some of these things before addressing the conflict. Remember, this is what I was telling you that I learned from a manager. She's a director on the Midwest now but","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1302.0,1316.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/98","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That I thought was really good and really helped me to grow in this area is thinking about timing, right? Is it the right time to have a conversation or address it? Are your emotions too high? Some of us And it's okay. We can't help it. We do get upset about certain things. Maybe we felt like we've said this a billion times before. I don't know. You know what I mean? Maybe we feel, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1316.0,1339.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/99","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But if your emotions are too high. Might not be a great time to address it, right? Because that's going to come across and we don't want that to come across. We want to remain calm. The privacy and the setting is important, right? Everything I know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1339.0,1354.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/100","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We like to send a chat now. I know we like to email, but sometimes things are not addressed well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1354.0,1361.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/101","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Over email, right? They're just not. Some things need to be in person and even Zoom, right? I would say or you know a virtual meeting Sometimes that doesn't even work well because people feel very strongly sometimes about having their camera off.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1361.0,1377.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/102","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or, you know what I mean? So I think you need to, managers, if you have time to address something, you need to think about those things and what's the best method or mechanism, right? I always say if something goes back and forth twice in email.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1377.0,1393.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/103","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Then you need to pick up the phone or have an in-person conversation, especially if the conversation has turned crucial, right? If something you're trying to address was an email and it comes back and forth twice.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1393.0,1405.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/104","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You might want to think about changing that method just to make sure you're on the same page and you can see people, see their body language. Sometimes people are more apt to talk if you're in person versus writing the long emails and things like that so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1405.0,1422.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/105","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I might want to think about that. And you as a manager thinking about your goals for addressing this, right? What is the end goal? You thinking about your personal reflection because sometimes The situation is with you. I know that's a hard one too. You know, I have a situation right now","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1422.0,1438.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/106","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Where an organization that I'm in that my issue is with the management So sometimes it's you you are you You need to look at your own role in the situation right they might have a situation with you. And so you need to have your own personal reflection and see your role and what's going on here, right? And then, as I said, you might have to find those resources and then looking at potential outcomes, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1438.0,1468.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/107","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Are you willing to compromise? Is this really high stakes? Is there something else that you can do? Is this really important for the workplace, what you're trying to address? You need to look at that too, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1470.0,1482.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/108","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so first things first. We're going to focus and, you know, in management and dealing with teens, difficult situations A lot of the trend is to do some preventative work, right? And one of those things is to manage conflicts. We want to start by building a positive work environment.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1482.0,1503.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/109","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You want to constantly work on that as a manager and that will keep some of your conflicts at bay right there. And so some of the things are on the screen, you know, you're going to have regular check-ins with your staff members where you're going to ask them there","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1503.0,1519.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/110","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"How things are going, what they need, how you can support them, you know, to try to, maybe you can get ahead of some of these things, right? And so we won't have the complaint that the manager is not supporting me or we don't ever hear from them or they're not checking in, things like that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1519.0,1539.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/111","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You want to have regular check-ins, right? You as the manager, you're going to make sure that we're not just always hearing from the loud voices. Sometimes people that are the loudest get the attention. It is what it is. But you're going to You know, do your best to be mindful of that and sometimes maybe develop mechanisms in meetings, maybe things that you can do","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1539.0,1561.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/112","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Different ways that you can get feedback yourself or ideas so that you can make sure that everybody on the team feels heard and knows that there are different ways they can connect with you or share ideas and things like that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1561.0,1576.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/113","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you're going to be clear as possible about your expectations and actions and changes that are coming up, right? That's one of the complaints about managers as well, that your expectations, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1576.0,1591.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/114","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Things aren't clear. And so you're going to be as clear as possible about your expectations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1591.0,1596.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/115","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then… We're going to shift our mindset a little bit, right? As we mentioned at the beginning, when I asked you all about your, you know, what's your holdup about this managing conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1596.0,1607.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/116","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We're going to shift our mindset a little bit, right, because sometimes You know, our focus should be on shared goals and moving forward. And sometimes we're focused on the one employee who's complaining all the time, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1607.0,1623.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/117","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I listen to Cy Wakeman sometimes and that's CY. She has a podcast. She's really, really forward thinking on the leadership side of the house. But one of the things that she talks about is that 20% of staff are going to complain, cause problems you know not not","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1623.0,1640.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/118","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Be with what's going on at any given time, right? 20%. And what happens is most of the time the managers are focused on that 20%, right? They get a lot of the attention. And she was discussing and talking about how managers we need to focus on the other percentage of people sometimes, right? And more often than we're focusing on the 20% who are complaining. And so that's something to think about as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1640.0,1668.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/119","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Are we just focusing on the people who are the loudest or making the noise in the workplace?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1668.0,1672.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/120","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We want to focus on people who are doing a good job, who are coming to work and trying to do a little something, who are, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1672.0,1679.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/121","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Helping the patrons and moving forward and things like that as much too.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1679.0,1684.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/122","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so getting into the conflict here, last time we talked about communication, I talked about the SBI framework, right? Your situation, your behavior, and your impact when you are going to address something, right? Going to communicate something. Today, I'm going to add on the WIN framework, which is","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1684.0,1701.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/123","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Pretty similar. But now I like how it incorporates next steps, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1701.0,1707.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/124","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oftentimes when we are talking about conflict, people like to sit in the conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1707.0,1714.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/125","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"People are talking about something a manager did 10 years ago. The manager's not even here anymore, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1714.0,1720.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/126","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so what we want to focus on and when you're addressing conflict is what happens, sure.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1720.0,1726.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/127","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The impact that it has and next steps, right? How are we moving forward?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1726.0,1730.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/128","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Whether we are we you know we have action items, we're moving forward like this, maybe there's a change.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1730.0,1737.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/129","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Whatever it is. And so we need to focus on that right and that's when you're addressing things first time, maybe second time, third time, of course, after that, then we'll talk about when things are not changing. We'll talk about that towards the end.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1737.0,1751.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/130","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So now I've got some scenarios for you. First, we're going to deal with a couple of scenarios dealing with the manager and the staff member, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1751.0,1761.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/131","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So here is a report, if you will, and some of you may have gotten, if you're already mentioned, you may have gotten something like this, right? So this is a report and I took the names off of the left.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1761.0,1773.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/132","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But some of us depending on if you work for, if your library is attached to a city government or county government or on the academic side of the house, I actually have gotten this more on the academic side of the house.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1773.0,1785.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/133","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Where if the IT department is sending out these phishing tests, if you will, via email, and then if you click on one.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1785.0,1795.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/134","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, then you kind of failed the fishing test. And oftentimes you either they either suggest a training for you Or it might be mandatory that you take a training. And in this case, it's mandatory, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1795.0,1808.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/135","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so as you can see in the first column here.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1808.0,1812.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/136","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Each one of these numbers is by a different staff member. And as you can see here, they failed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1812.0,1818.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/137","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The phishing test, the number of times that is listed. So the first person, as you can see, has failed it the majority of the times, right, that's listed. In the second column, one of the other aspects of this is you're supposed to report the phishing email, right? So if the email comes through, you know, you look at the link, you look here, just like they tell you to. And if it looks, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1818.0,1841.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/138","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Like it's not legit. You're supposed to hit the report phishing button. So in the second column, you can see the employees and how many people, what the percentage that they actually did that. And as you can see, once again, the top employee there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1841.0,1855.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/139","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"They only did it 33% of the times that they received.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1855.0,1860.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/140","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The email. And then in the last column there, you can see it's mandatory when you unfortunately fail the fishing test, you have to take a mandatory training on it again. You know, the idea is that you will begin to learn how to do it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1860.0,1878.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/141","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This gets sent to you as the manager. You need to then go address that staff member number one, if you will.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1878.0,1885.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/142","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"To, you know, for them to take their training because obviously they're they have not completed some of their training and so how can we go about addressing this person about the policy we're training, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1885.0,1905.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/143","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"How can we go about addressing them? What do we need to think about? What do we need to do? What method should we use, like the setting?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1905.0,1916.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/144","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Is this urgent? What do we need to think about before addressing this staff member?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1916.0,1925.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/145","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I'll pause for a second for you to think about that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1925.0,1955.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/146","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anyone? How would you address this with a staff member? Did you send an email? Would you send a chat?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1960.0,1966.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/147","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Would you call them in the office? What are the things to think about?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1966.0,1975.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/148","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay. I like that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1975.0,1984.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/149","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I like that review to see if they even understood or remembered that it was mandatory that you need to take the trainings.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1984.0,1995.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/150","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Like the address during the next check-in, set a deadline for completing the training. Good. Taking the action steps.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=1995.0,2004.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/151","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, so what if says staff member, we're going to address it right during the next 101.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2004.0,2010.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/152","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Just to bring it to their attention, maybe they didn't remember, maybe they didn't see it, maybe they didn't understand.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2010.0,2016.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/153","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All that. What if the staff member still doesn't do it, right? And that's been my experience with training that the staff member still doesn't do it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2016.0,2028.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/154","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So the next go around you as the manager get another one of these.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2028.0,2033.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/155","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"With the same staff members stats on there saying they didn't do it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2033.0,2043.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/156","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What are some things to think about in that case?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2043.0,2060.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/157","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I set a deadline. So we mentioned that last time about setting that deadline.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2060.0,2071.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/158","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Put the steps they need to complete it in writing. Maybe that's the issue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2071.0,2076.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/159","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so one of the things that I've noticed, because this is actually a, this happens quite a lot. I actually have a situation like this right now. I have a training that I need to complete.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2076.0,2085.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/160","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'm going to do it though. Oh, I like that. Is there any support you need for me to get this done?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2085.0,2092.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/161","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So one of the things that I mentioned when I mentioned you guys that there could be something other factors at play, right? And we're going to give people the benefit of the doubt. One of the things, it could be managing the time is the issue, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2092.0,2104.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/162","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Maybe the staff member had every intention of doing it and then they sit down, you know, something else comes up, you know, libraries were doing a lot. So maybe it's a time management issue. And if it is.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2104.0,2113.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/163","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You could then literally give them the time, right? Hey, on Thursday, you're actually scheduled off the desk.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2113.0,2120.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/164","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, to take care of these trainings that we, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2120.0,2125.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/165","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I need to see you do. It could be the understanding of actually how to go in there and do it. Maybe things have changed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2125.0,2131.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/166","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Passwords locked, things like that. To have some time to explain that so that they can do it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2131.0,2139.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/167","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It could be, I mean, hopefully it's not a flat out refusal, but you could also remind them. Somebody mentioned reminding them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2139.0,2145.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/168","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Of the guidelines, maybe they just did not understand that this is actually mandatory, right? And at that point, if it's mandatory, it becomes part of your job.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2145.0,2153.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/169","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so But you can also, hopefully something like this, you know, wouldn't continue, but it's also a good time to just let them know that you do receive these periodically too so that they know that this is going to keep on coming up, right? This is not going to be a one-time thing.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2153.0,2170.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/170","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you're not going to move forward, it's going to continue to pop up, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2170.0,2176.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/171","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Here we have an internal conflict with manager. And so I'm going to give you all a second to just read through that really quickly.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2176.0,2206.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/172","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All right, so here you have staff member sent you an email Right. About their feelings being micromanaged. And so, you know, they're, you know, mention their issues in the email.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2211.0,2223.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/173","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so here you have time again, right? With the last scenario in this scenario, you have some time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2223.0,2228.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/174","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What are some things you need to think about as the manager before addressing their concerns?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2228.0,2233.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/175","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What are some things that you can go ahead and think about to help prep you a little bit more before addressing their concerns?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2233.0,2250.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/176","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And remember, we're focusing on winning, right? Addressing it, looking at impacts, but then next steps.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2250.0,2256.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/177","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So what are some things you're going to think about?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2256.0,2277.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/178","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I love it. Does she have a valid point about me micromanaging her? Yeah, so you're going to do some reflection of your own management style.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2277.0,2284.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/179","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, maybe you come off a little strong. Maybe you feel strongly about some things that's coming across.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2284.0,2293.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/180","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Are we clear about expectations? Examine your behavior. I love it. You know, sometimes as managers too.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2293.0,2301.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/181","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We can kind of get defensive a little bit as well. And we want to make sure because the staff member brought it to us, right? This is great.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2301.0,2308.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/182","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oftentimes people have an issue They'll go talk to other people or they might hold it in and they won't say anything. And then a year later, you'll find there was an issue and you didn't know anything about it, right? You didn't have the opportunity to address it or anything. So this is actually great that the staff member is bringing it to you. And so you want to do some reflection of your own management style.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2308.0,2327.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/183","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know? You want to make sure whenever you are ready and address it that you're not coming off defensive, right? And you want to look at your method to address it. Something like this, I would probably address in person, right? Because I do appreciate them sending me an email, but I do want them to know, especially if that wasn't my intention.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2327.0,2348.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/184","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That I do thank them for bringing it to my attention. I want them to know that. So I would request a meeting if possible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2348.0,2355.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/185","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you want to reflect on the staff member's contributions to the team in the workplace, right? We don't want to make a situation out of nothing. And so if the staff member is generally a good staff member, we want to make sure that they know that and that we want to keep that in mind when we address anything because once again, our goal is to move","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2355.0,2375.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/186","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Things forward right and next steps. And so when we're addressing this, we want to make sure that we acknowledge the person's feelings and thank them for bringing it to our attention.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2375.0,2386.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/187","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And maybe even ask for specific examples, right? Of how what they're saying and how They're taking things and because sometimes if we don't if something is affecting someone else and we don't realize it, sometimes we need specific examples to bring that to our attention. Now, there might be a disagreement though here, right, about micromanaging. And I usually tell managers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2386.0,2416.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/188","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because this happens quite a bit now where people feel like they're being micromanaged and the manager feels like, well, this is my job. So I tell people with the micromanagement piece specifically.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2416.0,2429.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/189","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If there is an issue, oftentimes if somebody is being constantly accused of being a micromanager, I usually tell them pick a couple of issues that you will micromanage and communicate those, right? Something that's very important to you.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2429.0,2445.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/190","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Go ahead and be upfront and tell the manager, the supervisor, the staff member that I am going to micromanage these pieces, right? But then other things, you're going to do your very best to step back And let the staff member","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2445.0,2458.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/191","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Do those and maybe just report to you or whatever things you all have in place, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2458.0,2463.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/192","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so we want to just make sure that we are acknowledging Addressing. And then, like I said, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2463.0,2472.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/193","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Together with this one coming up with a way forward.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2472.0,2479.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/194","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so we have another scenario here, right? And I'll give you a second to briefly look through this one.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2479.0,2506.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/195","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One, right? I'm going to tell you this could happen at the desk I've had this happen before, unfortunately, all of these scenarios actually, but I've had this one happen before. This could happen in a program or event At a strategic planning session or so i hear","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2506.0,2520.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/196","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But this is probably going to be one of those hard days at work, right, for a manager. And I'm going to tell you, it doesn't feel nice if someone is kind of, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2520.0,2529.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/197","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, really rude or raising their voice or have gotten just unfortunately really upset in front of the public or, you know, people in this case at a meeting.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2529.0,2539.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/198","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, it's not fun. But one of the things you are supposed to do, your role as a manager, right, is to remain calm and professional as best you can in situations like this, right? Because we don't want to escalate it even more than it already is. And like I said, I had this situation happen at the front desk in front of the patrons.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2539.0,2558.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/199","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Where a staff member was very upset to the point where they were, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2558.0,2562.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/200","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Pretty loud and vocal in front of the patrons. And so what are some things we need to think about and then how could we approach this situation?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2562.0,2592.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/201","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So one of the things that we have here is pretty much a blow up in front of, and this one, like I said, not from the patrons, but other staff, right? And one of the things that um You know, we coach when you're dealing with patrons is to, if you can, you know, kind of remove","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2614.0,2634.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/202","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The person from the situation, if possible, or, you know, go in another area. But in this case, since it's, you know, we're probably in the middle of a staff meeting and we need to move on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2634.0,2643.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/203","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You could address the person calmly, right? With, you know, Tom, I hear that you may be frustrated, right? But you know let's table this or you and I can chat afterwards about your concerns and talk in more detail, right? And I might even leave that topic alone for the whole meeting","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2643.0,2664.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/204","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And talk to Tom afterwards to get some details on why he was so upset and see what we can do to answer any questions that he might have about how the policy or whatever, you know, how it came about. But I would also, you know, with his","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2664.0,2682.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/205","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Concerns about the weekend rotation and the decision making. I would also see how we could be more transparent If possible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2682.0,2694.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/206","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"With that process and how that could be clearly communicated, right? Use that as an opportunity and I would communicate that to him, you know, that, you know, in the future when we can with policy changes and procedure changes, we're going to be more transparent. And I would, you know, if I had a team or if it was just me or whatever, I'd come up, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2694.0,2713.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/207","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"With something and or even that maybe put it out to them, right? How you would like to learn about policy changes first and come up with a plan and then roll that out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2713.0,2724.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/208","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But the one thing here, though, that it's important to address is that there's typically some communication protocols and professionalism in the workplace. And even though you're the manager, you still have the right not to be bullied and, you know, yelled at, I think in libraries, especially on the public library side of the house for a long time, a lot of these types of situations was just that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2724.0,2751.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/209","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That's just the way it is. This is just how it's going to be. You just have to take it. And it's really actually not… is really not professional, right? We can communicate things without You know, yelling and being rude and that sort of thing. So we do want to remind people of that in the workplace as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2751.0,2775.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/210","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, and then also this wasn't, but if it's in front of the patrons, that's a whole nother issue, right? That we want to maintain a professional working environment and it's not really appropriate to be having those types of conversations, that type of um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2775.0,2792.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/211","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"At the front in the workplace, because most of us might have some sort of customer service standards or something that we're supposed to be.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2792.0,2800.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/212","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Following anyway, right? There's that, but I'm going to move on because we're a little short for time. So ultimate goals, though, for any type of issue, right? When it's you as a manager and the staff member, your ultimate goals are to address the issue, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2800.0,2816.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/213","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The issue. We want to look at the root cause of the issue, whatever it is, right? And maintain a working relationship. Because as I said, as a manager, your job is to maintain this team and you all have to work together.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2816.0,2828.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/214","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so you want to try to maintain a working relationship, right? And we want to move forward. And so your job as a manager after addressing something is to find a way forward. And so sometimes this means that it's not always about being right and it's not always about, you know, sticking to and pointing out maybe sometimes what people did wrong, but how are we going to move forward? What are we looking for?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2828.0,2853.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/215","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Next time, what do we want to see? That sort of thing. And so I have at the bottom, your ultimate goal is a way forward, right? But sometimes I do want to point out that might mean with support because as managers, sometimes we're like, okay, the person's going to do that. That's what we talked about. But sometimes it's like they have no idea.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2853.0,2870.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/216","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"How to get started, what to do. And as a manager, that might be your call to help them, even if you're doing research yourself and figuring that out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2870.0,2880.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/217","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so now we're going to talk about some conflict between coworkers, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2880.0,2885.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/218","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this happens quite a bit too. Sometimes it's not you with the issue is not with you, but it's coworkers and different people in the workplace having different issues, right? And so here's another situation, right? Two staff members at the desk arguing over desk coverage.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2885.0,2902.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/219","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And one of the staff members claims the other staff member is disappearing during shifts. This is a frequent situation, at least in my experience as well, because there are some situations in libraries where maybe people don't like to.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2902.0,2916.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/220","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Address things. But that might not be the issue, right? And we're not going to assume. So there could be something going on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2916.0,2923.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/221","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Maybe Mark can't get his work done. So maybe he saw an opportunity to do it when it was slow or something. Maybe he thought everything was okay.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2923.0,2930.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/222","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, I don't know, there could be tons of things going on here, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2930.0,2935.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/223","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so there are several ways you can handle a situation like this when it's between two other people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2935.0,2940.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/224","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You can take the mediation approach where you bring both parties in you're going to be the neutral party, right? But the final decision maker And you're going to give each staff member an opportunity to calmly explain their perspective about what's going on and their thoughts about the situation, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2940.0,2959.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/225","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The other, you can talk to them individually and get more information for yourself as the manager to be able to help the situation, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2959.0,2968.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/226","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"In this case, I would probably bring the employees in Because they have had a back and forth situation, I would probably bring both employees in and we can sit down and have a hopefully conversation about what our thoughts are about what's going on, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2968.0,2988.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/227","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"There could be things that you know mark can't get done. Could be a time management issue, could be a number of things. It could be that we don't want to address the de-escalation situations with the patrons.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=2988.0,3000.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/228","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, that happens quite a bit. But it's also a time to clarify roles and responsibilities and expectations, right? When we leave this meeting.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3000.0,3010.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/229","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We should be clear on what everybody's role is, what the expectations are, and we're going to ask the staff to follow up with us on that, right? And then we're going to check in. We're going to wait a little while. We're going to check in on this situation. We're not just going to address it one time and then and then leave, right? I might ask Mark next week.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3010.0,3029.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/230","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"How are things going, right? I'm going to ask Angela, how are things going you know?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3029.0,3035.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/231","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because we want to make sure that we're still, you know, we're supporting both of them in whatever's going on too.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3035.0,3042.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/232","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so last scenario. We've got a youth services librarian And a programming assistant, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3042.0,3050.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/233","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Obviously, they're disagreeing on task related to programs and, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3050.0,3056.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/234","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Who's doing tasks and who's not completing tasks. And of course, this is not necessarily their supervisor. So that creates a different dynamic too, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3056.0,3067.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/235","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"When we talked earlier about addressing things, this is a good situation where If this is not addressed, it can really cause some serious problems on this team, right? Because they're in the same department programming, right? And that's a public facing thing. And we don't want two people who are having","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3067.0,3085.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/236","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Too much tension working together that and it hasn't been addressed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3085.0,3091.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/237","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so we want to, once again, bring staff members in go over roles and responsibilities, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3091.0,3101.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/238","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Get perspectives about what's going on because there could be things there. There could be things. Now, in this case.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3101.0,3107.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/239","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"There might be more reason to do it individually. We've got a little bit of different staffing levels there. We've got a little bit of a, you know, since it's not supervisory, not supervisors, we've got, there's probably some privacy things there. So this might be a good opportunity to bring them in individually.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3107.0,3130.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/240","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Talk to your youth services librarian about what their expectations are with the programming assistance, what they thought should be happening, look at the job descriptions, look at responsibilities, talk to the assistant, do the same thing, right? And clear up anything. And then sometimes when we come out of a situation, maybe there is a different solution that needs to go on. Maybe we need to split up.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3130.0,3153.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/241","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The programman says that maybe he needs to work in the adult services or different um you know a different segment. Maybe this is not working out because we do have to understand that sometimes it just doesn't work out. I know we all want people to be happy. We want things to be, but sometimes","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3153.0,3172.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/242","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, it just might not, everyone's not going to be, you know, work well together and so that might be the case here as well, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3172.0,3182.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/243","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so what happens when it doesn't work out? What happens when you feel like you know, you've addressed It's not working out, maybe whether it's performance, whether it's, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3182.0,3194.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/244","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Internal conflict, something like that. And it's just not working out. Well, first, I would encourage you to think about the issue and if it's high stakes or low stakes, right? Is this really a big issue for your workplace, your department, your team?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3194.0,3206.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/245","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or is it really not that huge of a deal? You just don't like it, right? Or don't prefer it. I also want you to think about the staff's contributions to the workplace. Is it overall a good staff member?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3206.0,3218.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/246","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Are they causing a lot of problems? Are they creating a toxic environment? That's going to determine your next steps, right? If it's the latter and they are causing a lot of problems and Unfortunately, it's just not working out. You're going to, well, you don't have to, but you can follow the steps on the board, right? You're going to assess","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3218.0,3236.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/247","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Was the expectation clear and documented, what you talked about, what they're supposed to be doing now, the moving forward, right? Before escalating anything, you're going to really honestly ask yourself if that was the case, where was it clearly?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3236.0,3250.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/248","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, did you give clear instructions? Because if not, you know, you might need to revisit that, right? There's nothing more unfair than when people feel like they had no idea about an issue Or they weren't given an opportunity. You want to do all you can as a manager, right? The next thing you're going to do is move from informal to formal intervention, right? If the staff had time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3250.0,3270.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/249","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, you're going to move to the documentation, right? You're going to move to the PIP if you all have it, some type of performance improvement plan, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3270.0,3280.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/250","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Then you're going to move to loop in HR or administration in if it continues. If it's a chronic situation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3280.0,3287.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/251","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, whatever it is, you're going to involve your upper management. You're going to involve HR, whichever is your process.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3287.0,3292.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/252","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And number four, it's important to remember during all of these times, right, you're going to continue support, right? You're still their manager. So you're going to continue to support, continue to check in, continue to be there, but you're just going to shift responsibility a little bit, right? You're going to be available, but you're going to have a little bit of a boundary. And then number five.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3292.0,3313.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/253","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If it's not working out and it's at this stage, it's the hardest decision ever.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3313.0,3317.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/254","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know. At this stage, if you get here, then the staff member has to own their own progress, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3317.0,3326.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/255","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You got to be able to balance that because at the end of the day, you know, you've got to be able to recommend reassignment, disciplinary action, hopefully not termination, but it may get to that because, you know, people are people and sometimes you can't really make people, you know, do anything, get better. Sometimes people have, I've worked","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3326.0,3348.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/256","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A couple of libraries where two people have just caused major issues in the entire library, just there, you know, a lot of of conflicts, starting things. I mean, even with patrons, just a lot of stuff where some of it you're like, what? You know what I mean? So, and that is a problem, right? It could really damper the whole workplace for everybody.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3348.0,3371.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/257","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so you don't want that, right? And so if that's the situation, then you might have to make a hard decision and move forward. But my advice to you is at that point, you really need to follow steps, document everything after you've done all you could do, right, to, to, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3371.0,3391.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/258","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Manage that and coach them and talk to them, you've addressed it a couple of times.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3391.0,3396.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/259","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Then you can move forward, right? If you feel like their contributions are toxic and not helpful. And then lastly, right, just a reminder that conflict is inevitable, right? We're all here, different people, different values. It's going to happen, right? It's just how you manage conflict.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3396.0,3418.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/260","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you want to lead with curiosity and try not to make assumptions about things when something happens, right? And you want to focus on the behavior as much as possible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3418.0,3429.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/261","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And not the personality. That's how people get defensive sometimes. And, you know, sometimes, you know, you can't change your personality sometimes as much.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3429.0,3437.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/262","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you want to document and follow through if things are not working so that then you would have some some way to protect yourself as well and the staff member. And then just remember that communication, accountability and respect","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3437.0,3455.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/263","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Are what builds a healthy work culture. And so with that, we only have a few minutes left. Are there any questions or anything anybody wants to bring up?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3455.0,3480.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/264","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The other thing that I think people think miss in libraries nowadays, a lot of us have others duties as assigned in our job descriptions And sometimes you know, we, people forget that. And so when things change, when we have to move things around, I totally get it, but people get upset","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3480.0,3502.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/265","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And sometimes we have to remind them, well, you know, it is a part of the job. Your whole job can really change. If your library is associated with a city, we've had people moved out of the library into the city, you know, and it caused a lot of conflict, but amongst the other staff about things being unfair. And it was, you know, nothing that we could really do. And so I think sometimes","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3502.0,3527.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/266","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"People just understanding and communicating what's going on in communication helps out a lot.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3527.0,3535.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/267","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Are there any questions?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3535.0,3549.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/268","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All right. Well, thank you all. Remember, just take it slow and have to address things, but you can do it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3549.0,3556.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/269","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And thank you all for coming and joining today.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3556.0,3559.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/270","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Thank you so much for being here, Tiffany. We can go ahead and stop the recording.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3559.0,3562.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190/transcript/79972/annotation/271","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"No problem.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/148661/file/273190#t=3562.0,3592.0"}]}]}]}