{"@context":"http://iiif.io/api/presentation/3/context.json","id":"https://lyrasis.aviaryplatform.com/iiif/fb4wh2g38t/manifest","type":"Manifest","label":{"en":["Mindset Shift: A Toolkit for First-Time Managers in Information Settings"]},"logo":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/166/original/LYRASIS_Learning.png?1631557479","metadata":[{"label":{"en":["Instructor"]},"value":{"en":["Tiffany Duck"]}},{"label":{"en":["Description"]},"value":{"en":["\u003cp\u003eTransitioning from librarian to leader? Nervous about how to prepare? Join our First-Time Manager Webinar tailored for librarians looking to navigate the shift into leadership roles. Hear from Tiffany Duck, experienced public library manager and consultant as she shares tools to equip you to start off confidently and effectively.\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eWho will benefit from this program?\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eAll staff that desire to move into management\u003cbr\u003eAnyone who wants to improve their management skills\u003cbr\u003eFirst-time managers/supervisors\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eLearning Outcomes\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eList practical tips and strategies for any first-time manager\u003cbr\u003eDescribe actionable concepts to consider before starting a management role\u003cbr\u003eDescribe resources to enhance your professional toolkit\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eInstructor: Tiffany Duck\u003c/p\u003e\r\n\u003cp\u003e\u003cbr\u003e \u003c/p\u003e\r\n\u003cp\u003eTiffany Duck is a consultant and owner of LitDext LLC, a literacy and information services company. She has thirteen years of experience as a public library manager in various types of library systems. As an Executive Team member, she built long-lasting relationships with community ambassadors and partners, and helped to develop spaces that reflected community needs. She facilitated many innovative and diverse initiatives that expanded the libraries’ reach into the community. Tiffany is an adjunct instructor in the Library and Information Science programs at UNCG and the University of Alabama.\u003c/p\u003e"]}},{"label":{"en":["Date"]},"value":{"en":["2024-12-05"]}},{"label":{"en":["Language"]},"value":{"en":["English"]}}],"summary":{"en":["\u003cp\u003eTransitioning from librarian to leader? Nervous about how to prepare? Join our First-Time Manager Webinar tailored for librarians looking to navigate the shift into leadership roles. Hear from Tiffany Duck, experienced public library manager and consultant as she shares tools to equip you to start off confidently and effectively.\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eWho will benefit from this program?\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eAll staff that desire to move into management\u003cbr /\u003eAnyone who wants to improve their management skills\u003cbr /\u003eFirst-time managers/supervisors\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eLearning Outcomes\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eList practical tips and strategies for any first-time manager\u003cbr /\u003eDescribe actionable concepts to consider before starting a management role\u003cbr /\u003eDescribe resources to enhance your professional toolkit\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eInstructor: Tiffany Duck\u003c/p\u003e\r\n\u003cp\u003e\u003cbr /\u003e\u0026nbsp;\u003c/p\u003e\r\n\u003cp\u003eTiffany Duck is a consultant and owner of LitDext LLC, a literacy and information services company. She has thirteen years of experience as a public library manager in various types of library systems. As an Executive Team member, she built long-lasting relationships with community ambassadors and partners, and helped to develop spaces that reflected community needs. She facilitated many innovative and diverse initiatives that expanded the libraries\u0026rsquo; reach into the community. Tiffany is an adjunct instructor in the Library and Information Science programs at UNCG and the University of Alabama.\u003c/p\u003e"]},"provider":[{"id":"https://lyrasis.aviaryplatform.com/aboutus","type":"Agent","label":{"en":["LYRASIS"]},"homepage":[{"id":"https://lyrasis.aviaryplatform.com/","type":"Text","label":{"en":["LYRASIS"]},"format":"text/html"}],"logo":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/organizations/logo_images/000/000/166/original/LYRASIS_Learning.png?1631557479","type":"Image"}]}],"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/257/978/small/GMT20241204-190009_Recording_1920x1080.mp4_1733425237.jpg?1733425240","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978","type":"Canvas","label":{"en":["Media File 1 of 1 - GMT20241204-190009_Recording_1920x1080.mp4"]},"duration":5094.36,"width":640,"height":360,"thumbnail":[{"id":"https://d9jk7wjtjpu5g.cloudfront.net/collection_resource_files/thumbnails/000/257/978/small/GMT20241204-190009_Recording_1920x1080.mp4_1733425237.jpg?1733425240","type":"Image","format":"image/jpeg"}],"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/content/1","type":"AnnotationPage","items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/content/1/annotation/1","type":"Annotation","motivation":"painting","body":{"id":"https://aviary-p-lyrasis.s3.wasabisys.com/collection_resource_files/resource_files/000/257/978/original/GMT20241204-190009_Recording_1920x1080.mp4?1733425235","type":"Video","format":"video/mp4","duration":5094.36,"width":640,"height":360},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978","metadata":[]}]}],"annotations":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942","type":"AnnotationPage","label":{"en":["Transcript [Transcript]"]},"items":[{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/1","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"2 p.m. Eastern on my clock, and we want to respect your time. So let's go ahead and get started. Shania, can you start the recording?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=0.0,3.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/2","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Thank you. And I want to thank all of you for joining us for today's Lyricist Learning Workshop, Mindset Shift, a toolkit for First Time Managers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3.0,12.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/3","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"My name is Sam Eddington. I'm the program leader for Lyricist Learning, and I'm really, really","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=12.0,18.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/4","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"excited for today's presentation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=18.0,20.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/5","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A couple of logistical notes before we begin.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=20.0,23.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/6","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The presentation is being recorded.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=23.0,26.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/7","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"After the session, probably tomorrow, you will receive an email. It will contain three things. It will have","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=26.0,31.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/8","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The link to the recording.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=31.0,33.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/9","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'll link to the slides.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=33.0,35.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/10","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it will also contain an evaluation survey.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=35.0,39.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/11","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If you fill that survey out at the end of the month.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=39.0,42.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/12","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we will send to you a certificate of attendance slash completion","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=42.0,47.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/13","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Which you can use for any professional development needs you may have.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=47.0,52.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/14","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We are…","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=52.0,62.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/15","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"her a direct message there in the chat or call her at the telephone number that she's provided.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=62.0,69.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/16","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you up and running again absolutely as fast as possible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=69.0,74.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/17","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I believe that's all of our logistical notes for today. So please allow me to introduce today's instructor.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=74.0,80.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/18","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We are really fortunate to have with us Tiffany Duck, who is a consultant and owner of Lit Dext LLC, a literacy and information services company.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=80.0,90.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/19","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She has 13 years of experience as a public library manager in various types of library systems.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=90.0,95.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/20","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"As an executive team member, she built long-lasting relationships with community ambassadors and partners","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=95.0,100.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/21","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"and help to develop spaces that reflected community needs.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=100.0,103.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/22","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She facilitated many innovative and diverse initiatives that expanded the library's reach into the community.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=103.0,109.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/23","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Tiffany is an adjunct instructor in the library and information science programs at UNCG and the University of Alabama.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=109.0,123.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/24","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yay. All right. Thank you so much. So hello, everyone. Welcome to Mindset Shift, a toolkit for first-time managers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=123.0,130.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/25","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And as he said, I'm Tiffany Duck, and I'm just going to share with you some of the things that I've learned","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=130.0,135.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/26","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Through my years of experience being a supervisor, a middle manager, and being a part of an executive team.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=135.0,143.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/27","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So nothing special. This is me. I have 15 years of management experience in different types of libraries.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=143.0,150.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/28","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I've worked in academic libraries, started out. I've worked in public libraries for the majority of my career. I've worked in a community college library. I've also worked for a library vendor. And as you said, I'm an adjunct instructor.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=150.0,161.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/29","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, you know, again, I've been around the library world a little bit. I didn't necessarily want to become a manager. That wasn't the goal.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=161.0,170.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/30","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I was applying for jobs after library school and that was open at the time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=170.0,175.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/31","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I got one of them. And so I became a manager by default and I've kind of been in management ever since.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=175.0,183.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/32","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so today we're going to discuss some practical tips and strategies and some skills","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=183.0,188.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/33","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And some things for managers or for those of you who may be considering going into management and libraries, or maybe if you're a manager and you are, you know, thinking about growth or just professional development.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=188.0,201.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/34","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so we'll discuss these skills that you need to consider and possibly work on that may help you in that transition or in your growth.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=201.0,211.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/35","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"As a manager. And so in order to do this, we need to understand the roles and responsibilities of being a manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=211.0,217.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/36","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We'll discuss those skills that I mentioned, and then we'll identify some strategies for managing challenges. As we know, you know, that kind of comes with the job. That's a part of it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=217.0,228.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/37","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so let's get started. So hopefully you all already participate a little bit. I have some activities spread throughout and I'll be asking you all to chime in. But let's do a little warm up now. So what do you all think is the most challenging part of being a manager?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=228.0,243.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/38","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Maybe if you've heard, you know, things, you've seen things, or if you do have some experience being a manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=243.0,251.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/39","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"go ahead and type it in the chat. I'll give you a couple of seconds.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=251.0,253.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/40","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What is the most challenging part you think of being a manager in libraries?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=253.0,261.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/41","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, just open the chat here.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=261.0,271.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/42","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=271.0,274.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/43","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"communicating effectively is huge.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=274.0,277.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/44","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"being the one that the book is.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=277.0,279.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/45","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"being that decision maker sometimes.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=279.0,283.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/46","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anyone else?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=283.0,295.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/47","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yeah, wide range of personalities.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=295.0,298.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/48","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"work styles.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=298.0,303.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/49","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"being available, definitely budget. A lot of us don't get that budget experience until you have a budget.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=303.0,310.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/50","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, definitely. All of the things, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=310.0,313.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/51","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So what's the next slide. So in a study done by Forbes, they asked some CFOs, right? And 32%, they asked.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=313.0,321.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/52","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what was the most challenging thing for new managers? And the response was that most people struggle with balancing their work with the work of the staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=321.0,331.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/53","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So the idea is that new managers either hold on to too much, which adds to the fact that you may get little done.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=331.0,339.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/54","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or they began to delegate too much because you can delegate to a fault","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=339.0,344.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/55","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you may alienate yourself or bury your staff, right? And so we want to prevent those types of things. And so we're going to talk about some strategies today.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=344.0,352.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/56","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"To prevent that. So the first step, right? One of the major shifts that you need to think about when becoming a manager in libraries is that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=352.0,361.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/57","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Before, hopefully, typically when you have a job and those of you who are working now.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=361.0,366.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/58","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Hopefully you understood what that job was, or hopefully you get some clarity.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=366.0,372.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/59","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you're shifting from a more individual focus to having a focus on some aspects or some outcomes of others work.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=372.0,381.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/60","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So you'll need to shift your mindset from worrying about your individual goals so much to focusing on addressing some of the team and organizational goals.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=381.0,390.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/61","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And here's the kicker. It would be nice if you could just be a manager, right? And that was your job. However, we know in a lot of libraries, and especially the ones where I","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=390.0,400.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/62","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You have the responsibility of being a manager that has staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=400.0,404.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/63","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you may have a content area or an actual job as well where you have duties that are uniquely yours, right? And that's where that balancing act comes in. You actually have your own job.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=404.0,415.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/64","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you're a manager. And that just comes with the way libraries are structured with size, with budget, with staffing levels as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=415.0,423.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/65","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so how are we going to go about that? How are we going to go about","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=423.0,426.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/66","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"recognizing and handling that balance well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=426.0,433.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/67","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What you need to do is understand now that your success is really tied to the success of your team, right? And so you're going to focus on guiding and supporting rather than doing most of the work yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=433.0,445.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/68","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so you want to ask yourself, how can I empower my team members to excel in their roles?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=445.0,451.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/69","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One of the things that's hard for first time managers is that before you may have been somewhat largely responsible for your own success. And so I see this a lot as an adjunct instructor with classes when we switch over to that group project.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=451.0,466.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/70","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A lot of students these days get a lot of complaints about group projects, right? Because when students are working on their own.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=466.0,472.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/71","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You don't have to worry about time, time management, focus, anything like that, right? They typically do fine. But when we switch over to that group project.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=472.0,481.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/72","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You've got other people, other factors to consider, other work styles that somebody's already put in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=481.0,487.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/73","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so you go from focusing on your work all the time","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=487.0,491.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/74","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to focusing to now allotting time, allotting attention to helping others focus on their work and collaborating and bringing it all together.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=491.0,500.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/75","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so because your overall goal rests with the team and its success, of course.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=500.0,505.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/76","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that may come with a different set of skills that you're going to need to utilize that you may or may not have been utilizing before.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=505.0,512.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/77","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so you'll need to start to shift your mindset to think, am I giving my team the tools","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=512.0,517.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/78","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The guidance, maybe sometimes the autonomy they need to be successful. And so what types of things are we talking about here?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=517.0,524.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/79","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we're talking about training. We're talking about communication. As somebody put in the chat earlier as well. That might mean information. As a manager, I might need to get some clarity about something and share more information so that staff","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=524.0,536.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/80","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"can work effectively. Resources, I might need to advocate for that budget that someone mentioned as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=536.0,544.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/81","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If we have a certain expectation of a department to do something, we don't have any budget, any money.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=544.0,550.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/82","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Staff time, you know, if you have sub hours or part-time budget that can be moved around.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=550.0,556.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/83","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All these things can play a part in helping others do their job well, and it would be your job as a manager and then sometimes as a supervisor, depending on how the library is structured, to manage that effectively.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=556.0,569.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/84","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So some practical tips, right? The first thing you need to do is really learn about yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=569.0,576.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/85","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's very hard to lead others to manage things effectively if you don't know a lot about yourself, right? So one of the best traits that a leader can have, and I tell my students this all the time, is self-reflection.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=576.0,589.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/86","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we don't always get things right in conversations, in decision making, and how we handle things oftentimes.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=589.0,595.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/87","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And sometimes managers are not always great at taking ownership of that, right? And so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=595.0,600.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/88","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And we need to learn from those things and move forward. And we may not be always great at that. So you want to start that process and you want to get in the habit of that type of self-reflection now.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=600.0,610.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/89","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So a couple of things that you'll want to do when you start to think about this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=610.0,615.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/90","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One, you want to take an inventory, an honest inventory of your management skills and what you're willing to work on. So I have a short example on the next slide that I'll show you.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=615.0,625.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/91","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But you want to be honest with yourself about this because this can really guide your personal and professional development, right? And as you all know, this is a lifelong learning profession and this can really","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=625.0,637.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/92","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This can really guide your professional development choices with the time that you have left, right? It will help you see the areas that you may need to grow in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=637.0,646.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/93","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so number two, you'll want to learn more about yourself and your behaviors. And we'll talk about that as well in the next couple of slides.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=646.0,655.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/94","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Number three, you want to learn your preferences and your needs to be, what you need to be productive and effective.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=655.0,661.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/95","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I say this because another stat is that managers are burning out in record numbers. And I'm sure you all have heard, I'm sure you've seen the article and you heard, you know, the post and all those things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=661.0,673.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/96","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So we already know this, right? So one of the things that you should do is learn what you need. And this is going to be different for everybody. What you need","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=673.0,681.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/97","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to succeed, what you need to be productive, right? And sometimes this can be very simple or very complex. And I'll give you an example. Like for me.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=681.0,689.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/98","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"lunch, right? I worked at least two places on two management teams where the managers were just accustomed to skipping lunch.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=689.0,697.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/99","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the brakes were not there. And, you know, it might sound funny, right? But I really need","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=697.0,703.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/100","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I need that break. I need food, you know, to the point, get to the point where like my head starts hurting and everything. But all of the managers were okay with it. They just skipped lunch, work right through lunch, you know, work meetings and everything.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=703.0,715.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/101","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, you know, it didn't work well for me. And for the longest time, I mean, years, I didn't say anything, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=715.0,721.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/102","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=721.0,723.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/103","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it would get to the point where I would have my lunch in my office and, you know, a lot of managers, you all have heard this term, the","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=723.0,731.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/104","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I have an open door policy. My door is always open. And that is true. But I would literally be mid bite, you know, sandwich of lunch and someone would knock on the door and they would say, do you have a minute?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=731.0,743.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/105","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And of course, I say, sure. And then what happens with that is a minute turned into 30 minutes of conversation turned into come fix this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=743.0,750.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/106","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"handle a patron interaction at the front, et cetera, et cetera. Right. And so then, you know, once again, you know, lunch gets skipped and so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=750.0,757.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/107","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If someone had told me this 10 years ago or so.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=757.0,761.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/108","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I would have probably protected that a little bit more, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=761.0,765.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/109","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because it's really something that I really need, especially working","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=765.0,770.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/110","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"most of the time the public library side of the house. I mean, where I was to, like I said, you know, get through the day, have that time, maybe 30 minutes in the middle of the day. And so my tip to you all is to start to think about those types of things that you actually need to have a productive day and protect that a little bit, right? And you may not know it out front. You might get a management job and then you start to see the types of things where you're like, oh, I wish I would have","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=770.0,794.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/111","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"could have that. And you need to write those types of things down. And then the fourth one","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=794.0,799.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/112","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this one is not immediate, but at some point early in your management career, you'll want to create a professional development plan. It's PDP.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=799.0,808.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/113","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I have a librarian friend in New York who does trainings for librarians and information professionals to help them develop a professional development plan.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=808.0,816.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/114","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you're doing this because sometimes this profession can be hard to navigate. And sometimes people, when they get into those middle management ranks, they might feel stuck, right? And the reason, another reason you'll need to do this is because as your time gets eaten away and someone else also put that in the chat earlier, sometimes you've got your job, you've got other jobs, you've got special projects.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=816.0,838.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/115","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But as your time gets eaten away, and it probably will.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=838.0,842.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/116","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you'll want to think about your professional goals, right? And you're doing this to balance your individual time that you have left","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=842.0,848.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/117","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"and your goals to helping you meet your overall career goals. And so if you leave it open, right, and you're not really thinking about it along the way.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=848.0,859.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/118","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I find that middle managers sometimes, you know, five years will pass, you know, and someone asks you what you want to do. They have no idea, right? And you get stuck. And this may help bring clarity and it'll help you upskill in a way that you're working on something, right? So you'll want to develop at a certain point that professional development","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=859.0,878.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/119","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"plan. So at least you can be working on things that you know you need to work on along the way and you've already thought about that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=878.0,886.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/120","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So the self-assessment.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=886.0,889.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/121","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So there's all types of leadership self-assessments out there. This one is for, and this is just a little snippet of it. It's from Purdue University. So if you Googled","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=889.0,897.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/122","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Googled it, it should come right up. Harvard has one. There's a lot of free ones out there.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=897.0,904.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/123","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So this is just a little part of the assessment. But as you can see, it gives you three choices, right, to rate your current skill level in this area, right? On the right hand side, it says do not do well. You do somewhat well, you do well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=904.0,917.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/124","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this is very important, right? Because studies show, and specifically the research by the Association of Talent Development, they show that self-aware leaders report having a greater effectiveness in the workplace.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=917.0,930.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/125","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Which is something most of the time we want, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=930.0,932.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/126","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"better relationships with colleagues.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=932.0,934.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/127","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Improved abilities to identify and manage your emotions and reduce stress, which is something most of us would want, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=934.0,942.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/128","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so this questionnaire can really be helpful in identifying","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=942.0,946.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/129","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"your motivations and your strengths and what you need to work on, right? And so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=946.0,951.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/130","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You can see over here, there's a column on the left that says we'll work on, right? And this is very important because it's not","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=951.0,958.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/131","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's one thing to realize that this might be an area for improvement.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=958.0,965.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/132","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it's another thing to make a decision and then act upon actually trying to work on it, right? So if you look at some of these things, and this is just one small category, as I said, this is a pretty","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=965.0,976.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/133","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I guess a decent sized assessment. It's just one category, but just to give you an idea, you know, have under here, I help a group identify a common goal.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=976.0,984.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/134","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This can be very important for a team, small or large, right? When doing something.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=984.0,990.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/135","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"What I'm responsible for a task or project, I follow through in a timely way","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=990.0,996.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/136","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Think about your time management skills now. Do you follow up on things now when you don't need to?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=996.0,1001.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/137","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Here you'll be responsible for a team, right? And so these are very important things to work on to run a team effectively. So you need to go down and I encourage everybody, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1001.0,1011.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/138","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to look up one of these and really take a look at it and fill it out and see where you kind of stand on some of these things. If you've ever thought about them, if they ever come up.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1011.0,1020.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/139","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or is it something that you just haven't had to really practice?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1020.0,1025.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/140","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"At this time, and that could be the case as well. So it's something you might need to start looking into.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1025.0,1032.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/141","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The other thing you want to do, number two, was you want to examine yourself and your personality traits to be more aware of how you may come across to people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1032.0,1039.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/142","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And also to know how you adjust to things. So one of the ways that staff do that is they take those personality tests.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1039.0,1047.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/143","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And is anybody familiar with any of these personality tests? I have Emergenetics up here and the Myers-Briggs.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1047.0,1054.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/144","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Is anybody familiar?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1054.0,1056.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/145","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Pull up a chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1056.0,1063.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/146","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Perfect. Myers-Briggs. Okay.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1063.0,1066.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/147","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Perfect. So great. So I have a love-hate relationship with these tests, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1066.0,1072.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/148","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So in my experience, I've had several jobs where we're asked to take one of these tests at the beginning, kind of very early on. And sometimes we even share the results with each other, right? With your manager or your supervisor.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1072.0,1084.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/149","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"However, in my experience, that's as far as it went.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1084.0,1088.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/150","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so the real idea behind this, right, in the workplace is that you would take these tests, right? You should examine the results.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1088.0,1097.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/151","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Learn a little bit more about yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1097.0,1099.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/152","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And how you respond to things. And then maybe your staff or your manager or supervisor, you always share results, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1099.0,1106.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/153","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you're supposed to use that information to govern how you interact with people because you may understand hopefully a little bit better","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1106.0,1114.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/154","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"about someone's, you know, what's important to them, someone's values","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1114.0,1120.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/155","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how they interact and things like that, right? But in my experience.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1120.0,1124.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/156","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"we just kind of have, we haven't done that right or hasn't it kind of stopped at the we took it and we shared it. And so there are free versions of these out there for anyone. I would encourage you all to take them.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1124.0,1135.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/157","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I would just encourage you all to do something with the results, right? And actually, even if it's just for you to know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1135.0,1141.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/158","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"learn more about yourself and govern how you interact. And I'll give you an example here on the next screen. So example of taking the actual results.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1141.0,1151.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/159","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And what you need to do with them. So one of my colleagues, I won't talk about me, I'll talk about my colleagues.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1151.0,1156.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/160","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Took one of these tests, right? And on the Mergenetics one, I believe it gives you some attributes, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1156.0,1161.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/161","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And she found that her flexibility was rated at a 9%. So if you think about it, I mean, that's pretty low, right? If you think about it, you've got zero to 100 and you're at 9% flexibility.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1161.0,1172.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/162","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it's okay though, right? It means that she's probably pretty decisive.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1172.0,1177.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/163","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And that can be a good thing as a manager. It also may be good for your own life. Maybe you're okay with making decisions, you know?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1177.0,1184.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/164","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"However, when you're working with other people","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1184.0,1188.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/165","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She may need to pay attention to how she dictates things or make sure she implements some type of reminder for herself, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1188.0,1196.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/166","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or some type of mechanism to ensure that she doesn't always have the my way or the highway type of situation or attitude, right? And a person who","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1196.0,1207.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/167","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"has a behavioral score such as this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1207.0,1210.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/168","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"they might not always realize that this might be the case. They might not always realize how inflexible they can be, right? So if this was my score, for example, I may have a sticky note.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1210.0,1219.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/169","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"For myself before a staff meeting that says, open this discussion up for other ideas or other input, or I might have","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1219.0,1227.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/170","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"allow the staff to decide this one, right? I'm","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1227.0,1231.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/171","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to make sure that I am just not taking over all of the time, right? Because typically if my flexibility","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1231.0,1237.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/172","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"is pretty low. That's the type of person that if somebody asks you if you wanted to go to the movies, they probably say, sure, I want to go to this movie at this time at this theater, right? Sometimes you're just like, oh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1237.0,1248.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/173","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Avengers is out. This is out. I don't know. But this person probably knows exactly, right? So you want to make sure that you embed things in your day and in your dealings with folks that will help you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1248.0,1260.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/174","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"With that flexibility. Same for assertiveness, right? This is pretty big. You may come off, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1260.0,1266.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/175","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Just a tad bit intimidating to folks and you'll want to set reminders for yourself","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1266.0,1271.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/176","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or to make sure you implement things to kind of counteract that a little bit, right? If you are the manager or if you are the supervisor.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1271.0,1279.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/177","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And as I stated at the beginning, it's really important to think about these things because it can really help you last as a manager for a long time. And it'll help you work better with other people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1279.0,1291.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/178","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And within the confines of being a middle manager, because that's another challenging thing within itself, right? When you're kind of in the middle and people often start","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1291.0,1300.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/179","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"start there. And so you want to be more effective. You want to start learning about yourself in these ways. Does that make sense?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1300.0,1316.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/180","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, and I see some other examples in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1316.0,1321.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/181","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oh, jealous of the assertiveness score. Funny.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1321.0,1327.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/182","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, so let's get into some of these core skills that we need to work on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1327.0,1332.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/183","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, of course, there are many skills.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1332.0,1335.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/184","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"many skills right that you can work on as a manager, a leader of a team. We can't cover all those today. And there are also some foundational operational functions like HR things, some policy type things that you will need to learn, right, if you're going to be in management.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1335.0,1350.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/185","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"However, there are some core skills that I think every new manager should work on to have a better transition into management and to kind of start off well, right? That's effective communication.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1350.0,1360.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/186","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Delegation and time management, and then starting to build trust and motivating your team.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1360.0,1367.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/187","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So effective communication.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1367.0,1369.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/188","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, this is their first skill. This is important.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1369.0,1373.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/189","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And someone put in the chat my first question, right? Effective communication can really solve","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1373.0,1379.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/190","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a lot of problems that we have these days in the workplace. It can really make or break barriers between you and the staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1379.0,1386.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/191","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it can help you build trust or break trust with a team. So it's important to develop this skill ongoing, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1386.0,1393.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/192","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so we say effective communication because just communicating might not always be helpful. So for example, if you are communicating what administration said in a way that always shows that you don't like it or you don't agree either.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1393.0,1406.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/193","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or that we don't have any options as a team or with negative tone, you know, that might not actually be helpful in the long run for your team. So you got to ask yourself sometimes like what type of culture am I creating? At least within my team or my department, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1406.0,1422.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/194","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so to try to keep from becoming that toxic manager yourself, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1422.0,1427.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/195","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You'll want to focus on communicating things as clearly as possible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1427.0,1432.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/196","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this may cause you to have to communicate in several different ways to kind of adjust to the needs and learning styles of the staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1432.0,1439.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/197","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So some people we know that people retain things, information in different ways you know","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1439.0,1445.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/198","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some people, if they just heard it at a staff meeting, you may need to follow up with an email with some action items.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1445.0,1452.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/199","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so you'll also want to work on your active listening skills. So if there are constant miscommunications between you and the staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1452.0,1461.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/200","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You may want to start to take a look at that as a manager. And this is back to that self-reflection piece, right? And see how you can better communicate with this staff member or with this team that you have. One of the things that I like to do a few days after a meeting is to ask my supervisors","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1461.0,1477.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/201","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how they thought it went, right? Sometimes if there was something that was not clear or maybe something, you know, discussing a controversial topic or a decision that was made, right, that that wasn't","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1477.0,1488.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/202","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"hours.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1488.0,1490.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/203","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"given it a couple of days and asking your supervisors how you thought things, how they thought things went.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1490.0,1496.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/204","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Sometimes they might illuminate some of those questions that staff had that people didn't want to ask at the meeting or some of the chatter that might be going on that maybe people didn't say in front of you, for example.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1496.0,1508.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/205","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And that could give you a different perspective, right, and a different avenue for communicating said changes or things like that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1508.0,1518.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/206","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then also, I'm asking for clarity, maybe after somebody asks a question.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1518.0,1524.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/207","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Following up with a, you know, does that answer your question? Or I know a lot of people like to repeat back what was said, like what I'm hearing you say is just to make sure that everybody's on the same page.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1524.0,1535.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/208","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, is another good tactic.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1535.0,1538.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/209","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You'll want to start to pay attention to, though, it's really important though, you want to start to pay attention to and listen","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1538.0,1544.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/210","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to the communication from the staff","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1544.0,1546.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/211","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"they'll start to have a perspective that you may not have depending on your job and how far removed you are","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1546.0,1552.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/212","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"from the day-to-day operations. So as you get further and further up in management, you do kind of get removed from the","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1552.0,1560.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/213","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the action, as they say. And you may not be as close to the public as much. And this is another area where a big complaint in libraries where staff feel like the management is just not listening.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1560.0,1573.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/214","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because a lot of management have the attitude","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1573.0,1577.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/215","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that, you know, oh, I've worked cert before, right? Or I've done programming before. I used to be a children's librarian or, you know, I was, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1577.0,1585.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/216","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"with the teens or what have you. And we tend to have that attitude a little bit, right? But we also know that things do change.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1585.0,1592.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/217","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Right. And you want to at least, you know, hear people out or help come up with solutions","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1592.0,1601.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/218","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"or really empathize with the staff to show that you are listening and you are not just brushing it off as staff complaining all the time just because you used to do the job or you do have experience in Cirque or whatever the case may be, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1601.0,1614.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/219","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Another way to activate those active listening skills","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1614.0,1619.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/220","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Is that, you know, the staff may tell you how they like to receive feedback.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1619.0,1623.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/221","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this is one of those questions as a new manager when I meet with the different staff, right? And you should have a meeting with the different staff if you can, because you're allowing people to talk to you individually and not be in a group meeting where sometimes people are shaped by what other people say. So if you talk to people individually, one of the questions that I would ask as a new manager is ask the staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1623.0,1646.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/222","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how do you like to receive feedback?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1646.0,1649.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/223","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This is a big piece, a big point of, you know, for people. So I would ask them how they like to receive feedback. And then I would actually take some notes in that and I would use that and act upon that, right? Don't just stop at the surface. It shows that you're attempting to make staff feel comfortable.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1649.0,1665.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/224","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"with some maybe potentially challenging things or that you care to implement some of the things that were asked.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1665.0,1670.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/225","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"An example is I have a staff member that, because a lot of people, like I said, will tell you they don't, they might not know, you know, upfront, but I would follow up and I would ask. Staff member did tell me they actually prefer that sandwich method that people kind of joke about these days.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1670.0,1685.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/226","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so when I had a performance issue with the staff member, right, not doing kind of","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1685.0,1692.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/227","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"some of the duties and things like that. And when I brought it to the person, I used that sandwich method, right? I started with some things that they were doing well. I told them some of the things that I've noticed, some of the things we'd like to see, some of the complaints. And then I ended with some other thing that I appreciate that they did. Right. And instead of them getting upset.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1692.0,1710.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/228","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"about the feedback. They actually pointed out that, wow, like you actually did the, you know, you did the sandwich method that I asked you for a while ago. And they were very appreciative that I","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1710.0,1722.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/229","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"at least attempted to. I still gave the feedback, but attempted to give it to it in the way that they had asked. And so you want to keep those types of things in mind. It could take you a long way, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1722.0,1732.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/230","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so then there's the kicker, right? The crucial conversations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1732.0,1736.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/231","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so I was reading a book a while back, you know, and it mentioned that less than 20% of people","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1736.0,1744.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/232","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"can handle crucial conversations well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1744.0,1748.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/233","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And people will typically either fight, so they'll get defensive, you know, they'll flight, they'll leave.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1748.0,1754.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/234","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or they'll fold, right? They'll get apathetic about it and all fine i don't care, you know? And so managers need to be aware that many conversations","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1754.0,1762.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/235","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"can turn crucial, right? For example, when giving feedback potentially right can turn crucial patron interactions, staff conflict","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1762.0,1772.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/236","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Any number of things, really.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1772.0,1774.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/237","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So this is a skill that you'll want to begin to work on and be aware of how you handle things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1774.0,1781.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/238","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All right. So you want to get better and not let that get in the way of you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1781.0,1785.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/239","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"becoming an effective manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1785.0,1788.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/240","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so sometimes the manager and this when we're talking about mindset shift, sometimes a manager, your job is really to find a way forward, not always to be right. And so sometimes when you come at things with that approach.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1788.0,1800.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/241","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because we want to deescalate things. We don't want to, you know, I tell people this when we're talking about","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1800.0,1806.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/242","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"working with patrons as well, right? Working with the community. We don't want things to get, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1806.0,1811.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/243","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We don't want to heighten things. We want to bring down. So one of the things you have to think about is how we want to move forward, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1811.0,1819.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/244","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so some tips that I have is that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1819.0,1822.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/245","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"one for communication, it's important for you to develop as a manager two ways, not one, but at least two ways of communicating with your staff on a regular basis. I say two because we tend to default to the way that works best for us. And so as I stated.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1822.0,1838.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/246","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"People's brains work differently. We're learning a lot about that these days. And we want to make sure that we are trying to accommodate the different needs on our team, right? So if you're the type of person","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1838.0,1850.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/247","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that you really hate standing in front of people and talking and you really don't like that staff meeting. And I've had two supervisors, my direct reports that were like that, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1850.0,1859.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/248","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And they just didn't want to do that. You might need to push yourself just a little bit to do that periodically, right? Maybe that's the one you could use a little less. Maybe you have a staff meeting every other month or quarterly, right? Where you communicate with the whole group. And then in the meantime, you communicate in another way. But the important thing is to communicate regularly.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1859.0,1879.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/249","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One of the biggest complaints that staff have about from management is the lack of communication, right? And I have some examples here on the slide.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1879.0,1888.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/250","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You can do that with one-on-ones","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1888.0,1890.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/251","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"follow-up emails. I've known managers to do these video conferences where the manager will just","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1890.0,1896.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/252","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"come in at a certain time and anybody who wants to drop in can come in and talk to them or ask questions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1896.0,1903.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/253","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or if you use some sort of project management software, you can kind of communicate people that way with them","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1903.0,1909.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/254","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"weekly or monthly, you know, not a full newsletter, but some sort of communication","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1909.0,1915.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/255","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Any other ideas? Communication tools that you could use to communicate with your team or your staff?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1915.0,1922.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/256","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"on a somewhat regular basis?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1922.0,1929.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/257","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anybody have anything that has worked well?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1929.0,1936.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/258","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Slack, okay.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1936.0,1938.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/259","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or Discord is another program, another chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1938.0,1941.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/260","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"A program.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1941.0,1952.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/261","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Movement of silence.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1952.0,1958.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/262","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay. Well, here's some, and I'm sure as time goes on, there'll be other things. Okay, one-on-ones. I love, you know, one-on-ones.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1958.0,1966.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/263","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Google Chat, Microsoft Teams, okay, for task lists.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1966.0,1970.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/264","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"like it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1970.0,1973.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/265","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, so the next step, next tip, sorry, is to start to develop those crucial conversation skills. You need to seek out opportunities to learn more about crucial conversations. There is a book.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1973.0,1982.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/266","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"About Crucial Conversations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1982.0,1985.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/267","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you need to actually use those, right? It isn't always helpful. I love a good training.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1985.0,1991.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/268","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it isn't always helpful to do a lot of training and to do a lot of reading and thinking and then not actually take the next step and practice what you've learned, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=1991.0,2001.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/269","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"When you see a conversation that you perceive","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2001.0,2006.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/270","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that may be challenging. I find this a lot with the de-escalation trainings and patrons and staff, right? Staff will always ask for role playing and training.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2006.0,2017.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/271","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for dealing with patrons but then","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2017.0,2020.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/272","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know uh we will do scenarios, we'll do role play, we'll have trainings","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2020.0,2025.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/273","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then when it's time to approach a patron, I found that a lot of times it's the same staff members who are doing the approaching, right? And then staff will tend to point out specific people on staff who are really good at it, right? And it's like, well, of course they've had a lot of practice. They're constantly, you know, you've got to put those things into practice, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2025.0,2044.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/274","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it's okay. We know, you know, mistakes will be made. As I said in the beginning.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2044.0,2050.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/275","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"all of us, you know, people make mistakes. Maybe we said the wrong thing. Maybe it didn't go well. But the important thing is to reflect on that, right? And see what we can do better the next time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2050.0,2063.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/276","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so some practical tips for having these crucial conversations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2063.0,2066.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/277","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"One of the things you want to do, and this might be the hardest one, is to not have the negative mindset before you go into a meeting to have a potential crucial conversation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2066.0,2075.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/278","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, sometimes we've kind of made made up the outcome in our mind before we even attempt the conversation, right? I've had managers like colleagues that are like, oh.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2075.0,2083.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/279","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I have to go have this conversation with so-and-so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2083.0,2085.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/280","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Well, we're already thinking that it's going to go south, right? And that it's not going to end up well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2085.0,2090.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/281","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But I encourage everyone to kind of think the opposite way, right? I think this is going to be an effective conversation where we may get some understanding and find a way forward. And it very well may be, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2090.0,2100.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/282","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But a couple of things to pay attention to is that timing. So often I see managers who are trying to address things like literally at the front desk, right? And that's not always a great","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2100.0,2111.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/283","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"reason, a great place for a variety of reasons, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2111.0,2115.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/284","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You can embarrass a staff member. You may need to see what's really going on. You don't have all the facts and things like that. You may need to see","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2115.0,2123.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/285","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2123.0,2126.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/286","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"with the other factors at play and you definitely don't want to do things in front of the patrons either, right? You want to be prepared. So you want to have an awareness of what you're discussing.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2126.0,2136.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/287","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If part of the story has already unfolded, then sure, yes, right? You need to know the facts, right? You may need to have questions prepared as everyone cannot take","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2136.0,2145.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/288","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"as direct communication all the time. So sometimes it's a good tactic to just ask the person how they think things are going. Like if something happened in a program and you need to follow up and debrief about it, maybe ask them about the situation. So what happened? Give me your perspective on things. What do you think about the situation?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2145.0,2166.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/289","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Examples, I had a staff member who was not teleworking well, and you all may have dealt with this recently. Some of the libraries are still teleworking and the staff member wasn't","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2166.0,2176.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/290","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, you didn't see any work from the telework, if you will. And so, you know, I have to talk to a staff member about it. And I just asked the staff member how they thought it was going. How did they think that teleworking was going, right? And they kind of came to their own conclusion in them talking and getting it out that maybe they don't telework well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2176.0,2194.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/291","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Right. So we ended on them coming in another day, right? So them coming in the majority of the time and only teleworking one day and them checking in weekly and giving them tangible things, a list to do.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2194.0,2206.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/292","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to work on when they telework, right? So something that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2206.0,2210.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/293","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"people would think that maybe it's not going to go well or somebody's going to blow up or somebody's getting very upset. Went very well, right? Came to a conclusion. We found a way forward. We're both on the same page now. The staff member kind of","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2210.0,2221.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/294","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"kind of came to their own conclusion, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2221.0,2224.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/295","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So you'll definitely want to talk. I mean, to listen, sorry, more than you talk if possible at these meetings so that you can kind of gain some insight.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2224.0,2232.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/296","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to what's really going on. So sometimes if you let people talk, you can pick up on things, you know, pick up on different situations and other things that are going on with the staff that could be helpful.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2232.0,2244.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/297","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you want to, like I said, always try to leave on a way forward, right? That's our job as managers anyway, to push forward the mission, to push forward the goal.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2244.0,2255.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/298","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to move things forward, right? And, you know, you want to have what are the next steps for the staff member and then possibly for me as the manager as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2255.0,2265.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/299","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because sometimes there are action steps that I need to take, right? I need to find resources or training. I need to have a follow-up conversation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2265.0,2272.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/300","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I need to get some clarity on something. And so you want to do your part, right? You want to follow up. That was one of the things from the beginning on the assessment of how well you follow up with things as well. It's very important, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2272.0,2285.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/301","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you want to document. It's a good idea.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2285.0,2289.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/302","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to have some sort of system and method of documentation once you become a manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2289.0,2294.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/303","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some people look at this as a weapon, right? But it's really to protect everyone and so that you can quickly recall things or find things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2294.0,2303.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/304","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So you need a system of folders","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2303.0,2306.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/305","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"or maybe some ongoing note-taking system with some dates. I know some people use their Outlook calendar like really well. Like when you have a meeting with somebody, they attach the agenda, they attach the notes and the action items to the Outlook calendar.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2306.0,2319.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/306","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That doesn't work well for me. But if you do that, then you have the date and everything that things are said.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2319.0,2324.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/307","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some people use some of those digital platforms, Evernote and things like that, or the project management platforms, Basecamp and Trello.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2324.0,2335.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/308","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I tend to be a little simple with the folder for each staff member, ongoing note sheet with dates and action items, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2335.0,2343.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/309","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But this is important because you have to, as I said, you'll have to start focusing on other people's work, right? And you'll want to, it's going to be hard to remember everybody's.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2343.0,2353.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/310","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Stop. And you'll want to be as organized as possible","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2353.0,2357.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/311","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So things can be as efficient as possible. And so also if there is an issue, right? I want to go to the negative side, but if there is an issue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2357.0,2365.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/312","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You will have good notes about who was supposed to do what, when things were discussed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2365.0,2370.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/313","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you'll be able to recall that well. It doesn't look good from the management side of the house when there is an issue.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2370.0,2379.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/314","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you don't really know, you're not sure, you can't recall when this was discussed, how many times, what the feedback was.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2379.0,2388.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/315","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"just doesn't look good and is a little unfair to the staff members as well. It's unfair. So you'll want to start to think about that and have a system for yourself that works well for you, right? Now, on the flip side of that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2388.0,2399.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/316","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If someone is doing a really great job, they're doing really great work, you'll want to be able to recall that as well, right? For evaluations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2399.0,2407.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/317","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for maybe nominating somebody for an award or recommendations for somebody, you'll want to keep a track record of great outcomes","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2407.0,2415.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/318","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for staff. And then you also want to do it for yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2415.0,2418.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/319","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2418.0,2421.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/320","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So one pro tip with this communication and crucial conversations.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2421.0,2425.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/321","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If a conversation turns crucial.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2425.0,2429.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/322","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"via email or text, right? And it goes back","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2429.0,2433.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/323","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Twice, back and forth one you know two times","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2433.0,2437.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/324","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You need to probably stop communicating via email and set up an in-person meeting or call the person to chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2437.0,2444.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/325","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oftentimes, virtual communication may not convey the reality of tone and feelings or, you know, as much as in-person communication. So you may be missing body language. You may be attributing body language that's not there, right? Or same with the staff member. And so you'll want to make a decision as a manager","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2444.0,2464.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/326","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Even though it might be uncomfortable and you want to switch that approach","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2464.0,2470.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/327","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to that conversation and have that live, you know, so that you can really get some understanding and make sure it doesn't go too far down a rabbit hole before you all kind of","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2470.0,2481.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/328","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"bring it to bring it to a close. And so that's just a pro tip for me.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2481.0,2486.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/329","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So now I've got a little activity for you all, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2486.0,2489.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/330","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You'll imagine you're managing a team, you know, working on an important project with a tight deadline.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2489.0,2496.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/331","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"During a virtual meeting, you assign your tasks to everyone, you explain the priorities, and you ask if there are any questions. And of course, the team nods in agreement. So you assume that they understood, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2496.0,2507.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/332","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Of course, three weeks later, you discover that one task was not completed.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2507.0,2511.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/333","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And another task was done incorrectly.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2511.0,2514.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/334","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So when you address the issue, the team members say that they misunderstood the instructions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2514.0,2519.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/335","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I'm going to give you just a few minutes to think what went wrong in the scenario, right? And what could the manager, you as the manager, what could you have done differently to ensure clear communication?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2519.0,2530.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/336","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so I'll give you a few moments to think about it and chime in in the chat.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2530.0,2557.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/337","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I have written it in the chat for those who like to see it written down.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2557.0,2568.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/338","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, ask clarifying questions.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2568.0,2571.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/339","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"During the meeting.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2571.0,2573.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/340","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"followed up the next week to check on progress. I love that progress check.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2573.0,2578.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/341","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"had regular check-ins earlier to ensure understanding and check on progress.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2578.0,2582.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/342","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Absolutely.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2582.0,2591.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/343","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oh, I like that. Have him explain to me what I asked them to do.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2591.0,2596.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/344","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Let me see if I actually, yeah, with that approach, right, with that tone.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2596.0,2601.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/345","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So it sounds like thus far the theme is","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2601.0,2606.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/346","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to have the regular check-ins.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2606.0,2609.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/347","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"send written instructions as follow-up. Absolutely.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2609.0,2612.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/348","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"at interviews, some type of check-in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2612.0,2627.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/349","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yeah, thank you, Christy. Yeah, it could be some trust issues there. If you didn't understand, not.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2627.0,2633.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/350","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"actually saying that or addressing that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2633.0,2635.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/351","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Definitely. So that's something to pay attention to in the back of your mind as the manager of like, I don't wonder why anybody didn't ask any questions that they really didn't understand, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2635.0,2643.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/352","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Definitely something that you should be picking up on. Doesn't mean you have to necessarily address something like that right in the moment, but you should have in the back of your mind that the last time I gave","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2643.0,2651.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/353","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"project and I kind of let people go, you know, they didn't understand and they didn't ask about it either. So maybe, right, there's something different that I should do the next time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2651.0,2660.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/354","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So yes, all those things, right? Seems like the trend here is the checking in, right? If a project is going to take a certain amount of time, having periodic check-in so that you can ensure as the manager doesn't mean you're micromanaging people or you're looking over their shoulder.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2660.0,2673.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/355","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But you want to check in to make sure that the staff is on their way. And you could even explain that upfront, right? In a week and a half.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2673.0,2683.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/356","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"We're going to have a check-in meeting or I'm going to email everybody to make sure that we've gotten started on our way well or check in to make sure no one has any questions, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2683.0,2694.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/357","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You could also, as someone mentioned, asking the team members to summarize their understanding, definitely following up with the written instructions just in case. Checking in with individuals periodically. If you know someone maybe struggles with something, a certain thing, maybe asking if they are okay or asking your supervisors to check in, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2694.0,2712.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/358","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to give them some","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2712.0,2714.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/359","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"kind of autonomy to do that. And then discussing the approaches and any, you know, to try to avoid any miscommunication in the future right is what you want to do","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2714.0,2727.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/360","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So delegation and time management, right? It is going to be so important as a manager to delegate some tasks for a variety of reasons.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2727.0,2735.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/361","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You cannot handle everything. It's as simple as that. It's really hard to expand. And people will talk about this in business, right? It's really hard to expand if you try to do everything yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2735.0,2744.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/362","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And we do have to be careful because some people have such great skills. And I've actually had an assistant director like this and my husband is actually like this. They have such great skills that they do a lot of things really, really well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2744.0,2757.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/363","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"They can do the marketing. They can do the training. They can do a lot of things well. And sometimes if a staff member doesn't do it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2757.0,2764.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/364","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"something just like us or how we thought it should be, then might be viewed as wrong or we change it. And you want to be really careful about that, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2764.0,2774.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/365","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Now that is, I'm not referring when I'm talking about delegation, I'm not referring to splitting up people's duties unless you have like a","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2774.0,2781.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/366","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"departmental change, right? I'm talking about those things that in library world, the other duties as assigned, right? The things that just fall on the different departments. We want to be mindful when delegating those types of things or special projects that some of us","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2781.0,2798.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/367","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And some of us struggle with giving staff tasks.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2798.0,2802.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/368","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And that we just tend to take on ourselves, right? And we want to refrain from doing that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2802.0,2806.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/369","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"as much as possible when you're a manager, right? Delegation is very important because it could save you time. It could help you focus on some of the higher priority things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2806.0,2817.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/370","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And it could help with that efficiency and productivity in the team, right? And then it can help your staff grow. Those that want to, I know a lot of people are sometimes when you're in a library, a lot of people are going to library school or they're working on becoming, you know, maybe even something else, teacher or something else.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2817.0,2834.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/371","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you want to help them develop their skills, especially if they want to, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2834.0,2838.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/372","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You want to keep that in mind. And so some practical","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2838.0,2841.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/373","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"tips for those. I saw someone put in the chat earlier about making that decision, right? Some practical","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2841.0,2846.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/374","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Tips for those struggling with delegating. And a lot of times that's because they have a hard time of just making that decision.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2846.0,2853.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/375","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Here's some tips to help you, right? You can ask yourself, is the task high stakes or low stakes, right? Is it something that's like, you know, really, really, really important? If it's low stakes.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2853.0,2863.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/376","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Then, you know, you could always try it. If it doesn't work out.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2863.0,2867.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/377","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, you can make changes, right? Is the staff member interested in said task?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2867.0,2872.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/378","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"could really be one of the factors. And if it will contribute to their growth or development.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2872.0,2879.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/379","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If the staff member has too much on their plate. Now, I do know sometimes, obviously, we don't have a choice, right? Sometimes decisions are made for us. We're not that all be all anyway, and you don't have a choice.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2879.0,2890.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/380","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But if you have a choice, are the staff, are we low staff right now? Are the staff overwhelmed already? Those are all things you want to take into consideration. And then","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2890.0,2901.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/381","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Also, does the duty far exceed the pay grade? We know we're in a pay","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2901.0,2906.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/382","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"whole discussion right now in this field. And so we do want to be mindful due to those that work with unions too and those that work in different places.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2906.0,2917.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/383","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If the duties that you are trying to sign, if they far exceed the pay grade, is this something that's temporary or this is something that's long term? You want to take those in consideration so that you don't","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2917.0,2928.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/384","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"give someone a long-term task that really should be maybe should stay with management or stay with you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2928.0,2936.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/385","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because of the position and or the skill level, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2936.0,2946.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/386","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so time management is extremely important too, because a manager, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2946.0,2952.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/387","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I do know a lot of my peers actually don't feel like time management is as big of a skill that you need to work on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2952.0,2958.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/388","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But as I said, we have to remember, you're responsible for other people's work, or sometimes you're responsible for a content area.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2958.0,2964.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/389","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you want to work on those time management skills because that can help improve your confidence as a manager, right? When you're organized, when you can recall things well, when you are able to move well. It also helps your credibility. And a lot of times when you're a new manager, that's what you're working on, right? You're working on your credibility as a manager, especially if you're","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2964.0,2985.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/390","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"kind of new walking into a new place or if you're straight out of library school or if you're","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2985.0,2990.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/391","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The folks kind of to receive you a little bit, to receive you well and","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2990.0,2996.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/392","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's going to be hard to do that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2996.0,2998.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/393","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"if you seem all over the place, you know, especially if you're not owning that part of it, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=2998.0,3008.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/394","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And also for better decision making. So when you have a clear understanding of your priorities and your time constraints.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3008.0,3014.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/395","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that can make for a better decision making overall, which that would help you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3014.0,3020.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/396","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"allocate your resources a little better and that would just help everyone, right? And all of this under the time management scope would help you become","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3020.0,3029.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/397","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a more effective manager, right? And so that really is the main goal. And so what you want to do is develop systems for yourself. So I'm sure you all have, as I said, I'm sure you've seen the reports and articles about the burnout.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3029.0,3044.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/398","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"trends in this profession.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3044.0,3046.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/399","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I know that time management isn't everything. It's not the end all be all, right? But it can really help, right? It can really help you prevent some of that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3046.0,3054.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/400","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"overwhelming feelings and some of that burnout if you kind of master your time management skills, right? So you'll need to develop systems for yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3054.0,3063.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/401","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"note-taking systems, scheduling systems for yourself so that you can recall things. Now, I know a lot of us use the notebook, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3063.0,3071.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/402","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I have for the longest time just wrote things down in a notebook. And I think that worked well when I was in a slower paced system.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3071.0,3079.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/403","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I don't know how many of you have worked for a fast-paced library system.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3079.0,3083.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/404","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It did not. My notebook did not work well anymore, right? It was just things coming at you from all angles.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3083.0,3090.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/405","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I had to kind of switch to a more digital note-taking um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3090.0,3093.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/406","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"tool and more project management, use Basecamp and set tasks for myself and other people and things like that. So you got to figure out what works for you, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3093.0,3105.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/407","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You want to set some priorities for yourself and your team, right? And typically you may get some of that vision from your strategic plan, from your departmental plan, depending on where you are in the","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3105.0,3116.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/408","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the hierarchy. But if not, you can make a point to set some yourself, right? Again, this gives some direction. This may even build some camaraderie with your team if you set some team goals or some team priorities for you all for the year.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3116.0,3132.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/409","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you want to make sure you allocate a little time","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3132.0,3135.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/410","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"For the stuff that you actually really like to get involved in. I'm really into history.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3135.0,3142.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/411","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I've never been a special collections librarian. I should be now. But every now and then I would jump on a grant or project","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3142.0,3150.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/412","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that dealt with history or special collections because I actually really like it. And oftentimes in management.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3150.0,3155.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/413","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you may not have a choice with some of the work that you have to do, right? For a variety of reasons. And so you want to always sometimes go back to the things that might give you a little bit of joy, things you enjoy doing and do those every now and then as well to","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3155.0,3172.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/414","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then you want to learn to say no. So I know people are starting to say this a lot now. No is a complete sentence, but it actually gets really challenging after a while. And there are some things, as I said, that you won't have a choice because that's just part of the job.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3172.0,3189.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/415","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"When you do have a choice, right? And you really don't want to do something.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3189.0,3193.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/416","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You really want to think, is this necessary? Is this going to help me? Am I helping someone else? Right. And of course, sometimes you want to say no.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3193.0,3200.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/417","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Because you're trying to strike that balance for yourself, right? Now, this is not to say, though, you don't want to always","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3200.0,3208.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/418","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"say no to the hard things just because they're challenging, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3208.0,3212.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/419","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Especially in this day and time for libraries, right? If you want to continue on the management path, sometimes you will need to do things right to challenge yourself a little bit, to grow.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3212.0,3222.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/420","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to upskill. I mean, I've had some very complex situations in the library that kind of fell on my plate and I was able to work on them and","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3222.0,3233.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/421","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"work really hard for amount of time. And while it didn't feel great","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3233.0,3237.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/422","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"In it, in it i","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3237.0,3240.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/423","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"my skill level. I mean, you know, I just was able to learn a lot and grow a lot during those times. So you want to be mindful of that as well, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3240.0,3249.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/424","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so another activity for you all.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3249.0,3253.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/425","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So you're a manager, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3253.0,3255.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/426","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And your library has recently experienced an increase in visitors and workload.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3255.0,3259.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/427","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So your responsibilities have grown and you're feeling a little bit overwhelmed. You have two librarians.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3259.0,3264.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/428","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You have three full-time assistants","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3264.0,3266.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/429","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"for part-time assistants and an intern, right? And then I have your task listed here, your tasks listed here in white. These are your monthly tasks.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3266.0,3276.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/430","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Which tasks can be delegated, right? And who in the team will be the best fit for each task with the information you know now? I know that we don't know these people and that sort of thing.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3276.0,3285.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/431","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But who on the team would be best fit for each task and why? And which tasks should the manager retain themselves and why?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3285.0,3293.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/432","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I'll give you a few moments.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3293.0,3295.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/433","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to think about that and post in the chat as well.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3295.0,3325.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/434","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anyone? Which task would you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3334.0,3338.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/435","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"delegate.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3338.0,3341.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/436","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And which tasks would you keep?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3341.0,3345.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/437","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"budgeting and scheduling.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3345.0,3356.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/438","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, I like it. Budgeting and scheduling because those impact the whole team. I would definitely keep the budgeting.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3356.0,3368.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/439","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anyone else?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3368.0,3384.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/440","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"and lovely book clubs. Okay, librarians can organize the monthly book clubs definitely","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3384.0,3393.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/441","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oh, reference sampling. Sometimes when you um you know um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3393.0,3398.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/442","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"keep track of how many folks asked reference questions this month for a little while. Libraries tend to do that a couple times a year or some people might do it all the time, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3398.0,3409.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/443","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"staff could, yeah, definitely librarian or staff member could handle that. Absolutely.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3409.0,3415.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/444","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oh, yes. I like that. Intern can work on some displays too.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3415.0,3424.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/445","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yeah, and I like how you all phrased that, right? Good opportunity for the intern, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3424.0,3428.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/446","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, so…","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3428.0,3432.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/447","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some of these tasks, as you all said, can really be a good opportunity for one, training, right? And then to empower other staff members, right? And then sometimes to free up the manager to focus on","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3432.0,3444.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/448","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"strategic priorities, other things, managing budget. We really don't need the manager to have to um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3444.0,3452.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/449","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"do all the book displays, right? Even if they kept some, right? And some of these things also we want to keep in mind would depend on","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3452.0,3460.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/450","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the culture of the library, right? Sometimes there might be policies that state certain people have to do certain things. Absolutely. So we do want to be mindful of that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3460.0,3472.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/451","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But the idea here is just to look at these things and think about which one of these things","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3472.0,3478.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/452","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Does the manager really need to be doing what things are a great opportunity for other people and will help them grow and learn about the library too and then a lot of say for some of these, if other people are doing them, they can talk about them, right? If other people are doing book displays, you can talk to patrons about the books and talk to them about what we have, new books coming in, all those things. Everybody, you know, other people besides the manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3478.0,3502.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/453","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so sometimes also we look at these things and people are afraid to make the decision to kind of give it up, right? But when you do give it up, that frees up your time to work on some of those other things that as a manager, you probably need to be working on.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3502.0,3518.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/454","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so some of these things","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3518.0,3520.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/455","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"probably are a little bit low when I mentioned the high stakes and the low stakes. Some of these are probably lower stakes, right? Now, for me personally, as a manager, I'm very big on customer service. So anything in dealing with the public or dealing with customers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3520.0,3534.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/456","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I am going to have strong opinions about, right? But that's something I would let my staff know. So some of you mentioned delegating the training new volunteers, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3534.0,3544.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/457","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'm going to have a big opinion about that as a manager, right? And as I said, I would let my librarians and my staff know that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3544.0,3551.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/458","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So if I delegated something like training new volunteers, I probably would want to be involved in the creation of that training, right? So I might tell my librarians, sure.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3551.0,3561.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/459","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know maybe the adult services librarian or someone, you've got that. But let's meet to discuss what are some of the things that need to be in that training or, you know, and then I would probably meet, you know, twice a year just to make sure it was up to date, right? Instead of kind of.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3561.0,3577.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/460","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"being micromanaging it or being on a, I would just want to be involved in the creation and then some follow-up to make sure we're on the same page about that because that interaction and that experience of the volunteers is going to be very important to me as a manager, right? And so that's the kind of things that you want to do. You want to decide as a manager what's really important to you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3577.0,3598.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/461","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If it's something that you just can't let go of and you might have to have some kind of control, you want to, one, communicate that, right? But like I've told, and I have had to tell my director this, if that is","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3598.0,3609.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/462","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"everything you have to have control over everything. You might want to think about um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3609.0,3615.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/463","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that might come off to staff at all levels","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3615.0,3619.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/464","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that that's micromanaging, right? So you want to think about the things that you can kind of","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3619.0,3624.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/465","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Right. That hand holding on so that you don't feel that you're not","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3624.0,3629.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/466","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"kind of crushing the staff a little bit in those different areas, right? You want to make sure that you can be hands off on some things and then communicate the things that you feel like you need to have a hand in.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3629.0,3642.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/467","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I see there's some conversation about the cataloging work.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3642.0,3647.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/468","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yeah.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3647.0,3649.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/469","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Great points. Cataloging would depend a lot on whether it's copy cataloging or the","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3649.0,3655.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/470","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"original cataloging, most definitely.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3655.0,3661.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/471","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So, and then last, last two skills","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3661.0,3665.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/472","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I'm sure you all have seen this quote before.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3665.0,3667.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/473","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"people leave managers, not companies, right? People are saying this all the time","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3667.0,3673.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/474","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I can attest to this.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3673.0,3675.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/475","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Myself, I've left two jobs and I love these jobs. I love these two jobs, but it wasn't enough, right? I left the jobs because just the management and the culture just did not align with me at the time, right? And it was really sad. It was a really hard decision for me, but I had to go, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3675.0,3692.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/476","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so this is why building trust, building that kind of team environment, building a culture where people do feel comfortable and they can work and motivating your team is very important, right? You get better results that way, right? You all have probably heard about these toxic work environments that are going on these days. And typically some of that is due to the management, right? And how the management","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3692.0,3715.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/477","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"handles interactions with staff, how they conduct themselves in regard to some of the things we've talked about today, if they're creating a toxic work environment that adds to the stress of staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3715.0,3726.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/478","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And, you know, you don't want to be one of those managers, right? But our overall goal is to help the staff be successful. And we can't do that if we're adding to some of the stress, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3726.0,3737.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/479","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So some of the things that you can do to start to build trust with that team","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3737.0,3741.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/480","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"is holding yourself accountable, right? Doing the things that you say that you're going to do and communicating that, right? We know that things are really out of your hands sometimes, and sometimes you do have to communicate that as well in a way, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3741.0,3753.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/481","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But that's a start, right? Keeping things confidential. Many managers struggle with this, but if you want to break trust, right, I'm telling you.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3753.0,3763.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/482","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You really need to really","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3763.0,3765.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/483","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you feel like if you shared something with your manager, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3765.0,3769.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/484","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you don't want the whole office to know. This just actually happened to my husband","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3769.0,3773.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/485","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"went to work and somehow people, all the people in another department knew that the job was moving a whole department under him and he knew nothing about it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3773.0,3783.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/486","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But you have several people talking about it, right? Or asking him about it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3783.0,3789.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/487","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's not a good way to start your day. So, you know, and then think about the staff members thoughts","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3789.0,3795.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/488","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"towards a manager, right? If everybody else knows something about me that I don't know and or everybody knows something about me that I didn't want them to know. So you have to be mindful of those types of things, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3795.0,3806.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/489","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"listening.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3806.0,3809.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/490","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, actually listening to the needs and ideas and trying to implement some of those things sometimes, right? No one likes a workplace where the manager is","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3809.0,3818.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/491","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"constantly asking for suggestions and then none of them are taken into consideration. So this becomes yet another skill where you'll need to learn how to help people shape their ideas sometimes because","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3818.0,3828.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/492","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Everything doesn't work, obviously, for every workplace, but sometimes helping people shape their idea","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3828.0,3833.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/493","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"might work for the situation at hand, right? And that's a balance along with advocating for staff.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3833.0,3839.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/494","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And sometimes that is your job, right? The advocating um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3839.0,3843.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/495","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"For staff, right? And this is a hard and this is why people say it's lonely at the top. That's a very hard thing to do sometimes, right? That no, you're kind of nobody's on your side, right? You're in the middle.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3843.0,3853.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/496","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"advocating for the things that you know are going to be more stressful or might be more stressful to staff, you know, or things not the right time, you're trying to advocate for those things. But, you know, sometimes it works out, sometimes it doesn't. And that's something you just kind of have to learn that that's","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3853.0,3868.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/497","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know a part of the job right","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3868.0,3870.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/498","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"support. You can delegate to a fault sometimes. I've seen managers pass off some things that really probably should have stayed with them or they should have been involved in. An example of I was a manager long time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3870.0,3883.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/499","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"the job got an EOC complaint, right? And that was my first time dealing with anything like that, right? And I had to go meet with the city attorneys and, you know, be involved. And I was like, wow, this has got out of my league a little bit.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3883.0,3895.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/500","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And one day I was going to the second meeting and my supervisor was packing her stuff. She just happened to be the assistant director. And she was like, oh no, I'm going to the meetings with you. I'll be there from here on out. And that was a huge…","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3895.0,3908.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/501","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"relief for me because it was like, oh, thank goodness, because, you know, I've handled hard things and things, but this is kind of way out of my league. And so you want to be supportive, right? And you want to not pass everything off all the time. Sometimes you do need to","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3908.0,3924.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/502","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"help get people over a hump or if something complex is going on, you need to be involved a little bit to make sure that the staff is getting what they need for the future too, sometimes not for the situation right now, it's for the future.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3924.0,3938.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/503","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then appreciation. You'll have to carve out times to develop ways to show staff that you appreciate their work.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3938.0,3943.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/504","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Their time commitment, their dedication. Sometimes that may be shout outs, sometimes that may be nominating staff for awards. Sometimes that may be kudos.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3943.0,3951.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/505","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Staff lunch, if you have a local bakery near the library, sometimes you can order from a local bakery.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3951.0,3957.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/506","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But that's something that you'll want to implement into your, you know, into your days or your months, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3957.0,3966.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/507","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Motivating your team, I will say this is a growth area for me. You know, I've been doing a lot of consulting over the last year and a lot of directors bring this type of thing up.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3966.0,3974.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/508","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I've noticed there's just been a lot of","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3974.0,3977.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/509","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that's changed within the workplace over the last few years. What motivates people is different.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3977.0,3982.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/510","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I come from a grow, grow, grow, grow, grow culture, but we have to realize that there are four generations in the workplace right now and everyone doesn't want the same thing out of a workplace anymore. And we might just have to be okay with that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3982.0,3996.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/511","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Nevertheless, it's important to attempt and try to motivate your staff in different ways.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=3996.0,4004.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/512","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"According to a textbook called Management Basics by Evans and Greenwald, happy employees make better work and better work makes happier customers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4004.0,4013.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/513","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I think about folks, you know, when you're in the drive-through, you know, and people are unhappy, usually the service suffers, right? And then thusly the customer service.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4013.0,4025.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/514","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"experience kind of suffers, right? And nothing's worse than being than a bunch of staff members who are","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4025.0,4031.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/515","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"kind of outwardly express that they don't want to be there so","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4031.0,4034.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/516","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, in this case, you have to develop ways to kind of coach","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4034.0,4038.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/517","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"or to find out what people like or where people are, you know, and kind of what they want to get out of work to be able to kind of coach people","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4038.0,4048.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/518","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"into taking some ownership of their job, at least while they're there. Even if they don't want to do anything different, they don't want to grow, at least while you're here, you know, explaining to them that this is kind of what we need","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4048.0,4058.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/519","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"out of you while you're here. And I know this is really challenging, like I said, right now, there's a lot of talk about this because things have changed, because, you know, it used to be people wanted to do, you know, extra or do this. But now people kind of want to come","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4058.0,4071.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/520","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"a lot of people want to come to work and go home.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4071.0,4074.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/521","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Sometimes people are at the end of the careers and they're not trying to grow. They don't want to learn a new skill.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4074.0,4079.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/522","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"So I think there's a balance right now that people are trying to figure out, you know, with what to do with that situation.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4079.0,4086.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/523","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so, you know, I have a lot of ideas on the screen here. These are just some of the things that can be done to start to motivate your team.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4086.0,4095.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/524","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And some of you all can chime in if you have any other ideas or things that you've tried or something that somebody did that you really felt","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4095.0,4102.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/525","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"was effective. You can put it in the chat at this time. But some examples is just to continue to show that appreciation. Sometimes that motivates people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4102.0,4113.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/526","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"building the relationships. I know with the community, I'm very big on building relationships with the community. And that's always helped me there. And so sometimes some managers are very relational.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4113.0,4123.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/527","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And building relationships will help you get the best out of people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4123.0,4127.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/528","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Providing training opportunities or other opportunities for staff to","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4127.0,4133.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/529","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"get involved in different types of things.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4133.0,4136.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/530","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oops.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4136.0,4140.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/531","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"works best for some people. Celebrating milestones when people have been dedicated and put in a certain amount of years of service.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4140.0,4147.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/532","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Modeling resilience, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4147.0,4151.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/533","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And this is a big one. We don't always have the luxury of doing this, but sometimes if you can.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4151.0,4158.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/534","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Finding opportunities for incentives and rewards for performance. If there is a bonus that you can nominate somebody for, if there is an award, if there are shout outs, a newsletter, staff spotlight.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4158.0,4171.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/535","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you know, any of those types of things. It's great to, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4171.0,4175.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/536","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"take the extra step, go the extra mile and, you know, do that for the staff members.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4175.0,4181.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/537","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so without a doubt, we come to the end where, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4181.0,4186.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/538","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"there will be challenges when you're a manager, right? It's just you're dealing with people, you're dealing with a lot of different people. There will be challenges. And so…","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4186.0,4195.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/539","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I was going to ask you all, what are some of the common challenges, but due to the interest of time, we'll go ahead and we'll come back, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4195.0,4200.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/540","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some of the things that, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4200.0,4203.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/541","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you're managing different personalities","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4203.0,4205.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/542","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"handling underperformance, those crucial conversations","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4205.0,4209.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/543","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Navigating change, because right now, as before you all came on, I was actually talking to Sam that we're actually at a pivotal time in libraries right now. There's a lot of change going on in libraries right now, right? I see that as an opportunity.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4209.0,4221.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/544","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But for some people, that can be really challenging, right? For your job changes, departmental changes, adding different departments, technology.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4221.0,4230.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/545","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That can be pretty challenging. Building team cohesion and then managing that stress and burnout that is so prevalent right now.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4230.0,4239.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/546","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some tips for doing this as a manager. One of the things you want to do is adopt a problem solving mindset. And I would tell anybody who is","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4239.0,4248.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/547","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"wants to be a supervisor, wants to be a manager in the future, right? You need to start to think","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4248.0,4253.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/548","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"in a problem-solving manner, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4253.0,4257.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/549","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you'll want to","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4257.0,4260.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/550","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I know you've all heard that, probably heard the terms of don't just bring a complaint, you know, bring a solution.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4260.0,4265.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/551","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But it kind of is true. You'll want to start to think about that, right? You want to start to think about your reactions to things, right? Setting tones, like how you","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4265.0,4274.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/552","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"react and how you maintain kind of your composure, right? Communication, which you kind of already talked about is huge.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4274.0,4283.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/553","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"and your transparency and how you handle that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4283.0,4288.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/554","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You'll want to start to think about your support systems, right? You'll need them. I always tell people if you're a manager, you should have three to four","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4288.0,4299.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/555","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"managers, experienced managers that you could kind of go to if you do have one of those complex situations so that you don't feel by yourself, you know?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4299.0,4307.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/556","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And you're able to bounce ideas off of. You want to stay flexible.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4307.0,4313.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/557","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"things do happen, especially if you're on the public library side of the house. It is just unavoidable. You all know from being at the desk, things happen. And so you want to stay flexible and just understand that, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4313.0,4324.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/558","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some of this stuff is out of your hands, you know, and it's all right. It's all right. So that is a big characteristic, a trait that you'll want to think about. And then that reflection and evaluation is just","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4324.0,4338.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/559","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"critical for any challenge that you have. Obviously, one of the big things with management that we have, we have these patron interactions, right? If you've ever been a part of a library.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4338.0,4348.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/560","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"maybe a downtown library, a very busy library, you might have some pretty challenging patron interactions. And I've had some pretty challenging ones, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4348.0,4357.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/561","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And as a management team, we have not always handled them well, right? And what you want to do is","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4357.0,4363.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/562","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"reflect on how you handled the situation. Not everybody just get upset and go home or come back another day. But how do we actually handle this as a management team? Did we support the staff in these decisions and in their stepping up, right? If not.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4363.0,4378.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/563","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how could we do it better next time? And then actually doing that. That's how you actually get better. That's how you handle challenges and hard things a little bit better, right? And I've done, you know, done this a couple of times to where this should kind of be your default.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4378.0,4392.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/564","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you should default to that, right? And that's how you kind of move forward. Right. And, you know, develop these things within yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4392.0,4400.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/565","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then I'm sure you all have heard of the self-care, the importance of that these days.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4400.0,4405.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/566","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I was in a conference session. My friend was actually presenting not too long ago. And in her scenario, she did a customer service scenario. The","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4405.0,4414.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/567","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"wasn't handling some of the things they needed to handle and the staff were complaining to the director about the manager. And when they were asking, and this is in a room full of directors, when they were asking people about what you would do in this scenario.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4414.0,4427.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/568","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"everyone basically went to reprimanding the manager right","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4427.0,4431.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/569","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I thought about it and I said, no one asked, just like we tell people to ask about the staff, no one asked.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4431.0,4438.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/570","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"how the manager was doing, what their challenges were, like what support they needed, right? And I'm just say this to say sometimes, especially if you're a middle manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4438.0,4448.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/571","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, it might be a thankless job.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4448.0,4450.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/572","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"kind of people forget about the middle managers, right? You're kind of not in that political","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4450.0,4457.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/573","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You might not be in the political position like the director where you might have to go out here and kind of advocate for different things outside the library.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4457.0,4466.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/574","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Maybe the staff member that you as a manager is worried about or communicating with or advocating for. And so sometimes you're stuck in the middle and people kind of forget about you a little bit. So you kind of have to take the steps to","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4466.0,4478.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/575","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"take care of yourself right in the middle and the","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4478.0,4482.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/576","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The idea is right when people say it's kind of lonely at the top, it does get, you know, like you might feel a little siloed a little bit. And so that's why it's important to develop routines for yourself.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4482.0,4493.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/577","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, do things that you enjoy. You know, I have some examples on here, journaling, listen to music, you know, walks, even taking the walk, that 30 minute walk when I should have left the library for my lunch.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4493.0,4505.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/578","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It can be very, very helpful, right? Doing puzzles, which I love. I have time.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4505.0,4510.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/579","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Some people do coloring. It's just important these days that you have something that you can do something that you like, right? And then some resources.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4510.0,4520.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/580","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"These are just things over the years that I've either participated in or books that I've read.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4520.0,4525.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/581","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Poor, for those of you who don't know, is a part of ALA, it's the management leadership section. There's a lot of resources and things there. And I encourage people to get involved in CORE. The peer support network, shameless plug, there is ULU.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4525.0,4540.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/582","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"The urban libraries, I was getting mixed up, has set up a peer support network where there are different types of groups that meet every month. And these are other librarians, other managers, other CERC staff, just different types of people that are meeting every month.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4540.0,4555.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/583","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Where you can just join a peer support group if you need to. And you can join one based off your affiliation as a manager or, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4555.0,4562.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/584","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"any other thing. Cy Wakeman, a podcast. For those of you who like to listen to things. Cy Wakeman, this is probably more advanced for those who want to develop their leadership skills.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4562.0,4573.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/585","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"She does a podcast and they talk about leadership a lot.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4573.0,4577.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/586","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that I used to listen to, especially when I was in the kind of complex management position","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4577.0,4583.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/587","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"that really I felt was very helpful. You can subscribe to the management tip of the day just to get that one little nugget in your email.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4583.0,4592.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/588","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And just a couple of books, The Inclusive Leader by Dr. Artika Tyner, Lean In by Sheryl Sandberg. I know that that was a little controversial.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4592.0,4599.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/589","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I think she redid it even. This is the one I read. It was many years ago, but I remember it being very helpful when I started out in management in my career.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4599.0,4608.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/590","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then I thought I'd put it up there. I guess it didn't save. I know Winning with People by John Maxwell, I do believe it has sort of a Christian undertone.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4608.0,4617.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/591","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But the communication and working with people, principals, even though even I didn't necessarily agree with all of them, they might challenge you and help you to see why some of these things that you kind of have to push yourself to do","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4617.0,4632.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/592","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"might work best when you're working with other people.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4632.0,4636.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/593","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And so my final thoughts are just connect with that group of three to four experienced managers.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4636.0,4643.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/594","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It's very important. And a lot of people talk about that when you have mentorship, right? When you're in this profession, you want to get a couple of people that you can kind of turn to to help guide you and things like that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4643.0,4654.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/595","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Having an accountability partner, right? I have an accountability partner and I am somebody else's accountability partner for her writing.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4654.0,4662.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/596","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But you have an accountability partner for those things that you said you're going to work on for them to kind of, you know, remind you and push you a little bit. Get involved in the larger slice field. That can really open up your mind, give you other ideas, other things to try. Some libraries out here are doing some really, really incredible things. And sometimes I think we get","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4662.0,4683.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/597","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"really mixed in our own branch and our own kind of library system. And there's really other things that you could be trying or that might work better or might work well. And sometimes you only find that out if you're kind of involved in the larger field.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4683.0,4697.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/598","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And then sometimes understand that you might need to switch environments, right? Sometimes, you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4697.0,4702.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/599","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"It might not be the right library for you. And that's okay. A lot of times we see that as a failure. I think I saw someone post in one of the library chats today, I think, or yesterday, I think they said they got fired or something as a manager and they were very sad about it and life is over and they should lead the profession. But you know.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4702.0,4717.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/600","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Those things happen, right? Sometimes it just really isn't a good fit and you might need to just switch environments and that's okay. And then one of the skills that I did not include, but is very important","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4717.0,4727.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/601","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"is to start working on your emotional intelligence skills. And I'm sure some of you probably have heard this a lot lately. It's very important. We're just dealing with a lot of different things nowadays in libraries.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4727.0,4738.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/602","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And with the staff as well and with the patrons, right? And so it's a very important","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4738.0,4745.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/603","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"to start to adapt and work on those emotional intelligence skills to try to help you communicate better with your relations and building community partnerships and all those types of things that will help you as a manager. And then lastly.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4745.0,4757.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/604","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Become a manager who is able to self-reflect on your performance and your decision making. And that could only help you, right, for your own career. That self-reflection is huge, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4757.0,4770.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/605","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And I think that will carry you kind of further than even sometimes","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4770.0,4776.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/606","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, learning your own job as much.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4776.0,4779.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/607","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Those are my thoughts. I kind of went right over the time. So we do have a little bit of time left, I think, for some questions","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4779.0,4786.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/608","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"If anybody has any questions or thoughts, if anybody has anything to add.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4786.0,4794.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/609","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oh, yes, management.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4794.0,4797.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/610","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"All right.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4797.0,4808.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/611","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Yes, I appreciate that. So any thoughts, anybody about anything that was said today or any ideas or things that","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4808.0,4816.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/612","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"You know, maybe you have experienced or something that you thought was very helpful or very um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4816.0,4822.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/613","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"effective in a manager that you had or something that you'd like to see.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4822.0,4828.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/614","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"From a manager.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4828.0,4830.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/615","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or things to just bring up.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4830.0,4853.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/616","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"That's a good question. What's the best thing to ask your mentor about? That's a great question. I think it depends on, a lot of people get a mentor because","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4853.0,4864.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/617","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"they are trying to advance in some way in their career, right? And so I","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4864.0,4872.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/618","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I think you even you need to go for a mentor when you maybe need some guidance about that if you're not sure or if you do","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4872.0,4880.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/619","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"have some ideas or some goals, you just don't know how to get there, right? So I can say for me, for example, one of the things that a mentor helped me with was they really introduced me to a lot of people in the field outside of my job and really got me involved in the larger library field. And that's where a lot of the opportunities that I had came from. Another thing the mentor did for me, I really wanted to write","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4880.0,4904.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/620","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But I was kind of scared, nervous, kind of like, you know, some of the things that we don't do. And they kind of pushed me. They wrote a couple of things with me. So they were already published. They had already done, you know, a whole bunch of things, but they were like, here's a good opportunity. Let's jump on this. Right. You write this part. I'm going to write this part. We're going to do it together. And so that helped me in that area where I was trying to grow.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4904.0,4924.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/621","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But I think","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4924.0,4926.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/622","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"you should seek out a mentor when you're one, maybe trying to um","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4926.0,4932.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/623","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"get to a certain point that you have not reached yet and you're not sure how to go about that.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4932.0,4937.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/624","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or if you're looking for some guidance on","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4937.0,4941.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/625","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"what to do next, like how to move next. And that kind of might come into play like when I mentioned that I think a lot of middle managers get stuck. So if I was a middle manager and I didn't know what I want to do, but I'm kind of sick of what I'm doing now.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4941.0,4954.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/626","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I might seek some mentors and ask them about other avenues, other things they've tried, look at their career. What have they done to see what other options are out there for me?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4954.0,4970.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/627","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"This is very timely for moving to restaurant. Oh, good. I'm glad. Hopefully it would be helpful. I mean, obviously there's a lot that you could cover with management. It's just something that's not, you know, I tell staff all the time. It's not black and white.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4970.0,4982.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/628","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anything can come up, especially in the public library. But I try to narrow it down to some things that I think would be great to get somebody started, right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=4982.0,5004.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/629","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Anything else before we go? Anybody have anything that stood out?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5004.0,5009.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/630","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Or anything that they think they would like to work on?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5009.0,5029.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/631","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Right?","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5029.0,5032.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/632","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Oh, that's a good point. Yeah, look at that again.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5032.0,5039.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/633","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I like it. Time management, delegating. It's very important.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5039.0,5053.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/634","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"Okay, well, I thank you all for your time today. I guess I'll turn it back over to Sam. I'm not sure if we just end now or how it works.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5053.0,5063.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/635","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"I just want to thank you.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5063.0,5065.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/636","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"And make it so you can hear me. Thank you very much for your","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5065.0,5070.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/637","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"words of wisdom. I learned a lot. It looked like people in the chat really enjoyed it.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5070.0,5075.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/638","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"For those of you who are here, again, you'll get that email, that follow-up email probably tomorrow with the slides and the recording and the link to that evaluation survey.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5075.0,5086.0"},{"id":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978/transcript/72942/annotation/639","type":"Annotation","motivation":"transcribing","body":{"type":"TextualBody","value":"But in the meantime, I set you free and release you into the world. Shania, you can stop the recording if you want.","format":"text/plain"},"target":"https://lyrasis.aviaryplatform.com/collections/3589/collection_resources/139180/file/257978#t=5086.0,5095.0"}]}]}]}